Quote:
Originally Posted by Bethshaya
And it is very true that a company depends on feedback from their customers as to their line. But feedback on Splitcoast Stampers on PTI products doesn't do PTI any good. That is complaining and looking for people to co-miserate with, not trying to give constructive feedback to a company
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I really appreciate the openness of this forum and the opinions of others especially with regards to products and experiences in buying from particular websites or companies. I think you get a more honest opinion in online forums like this that are unrelated to the company in question.
That said, I agree with you that this (now 5 page) complaint list isn't doing PTI any good, but I promise you they're reading it and they need to. It may not be "constructive criticism" , but I think it clearly points out where their shortcomings currently exist and what they need to improve if they intend to continue to profit.
Message boards are a powerful voice and can't just be ignored when there's negative publicity/attention. Hopefully threads like this will help them focus on specific areas they need to fix so there will be less for their customers to complain about in the future.
As I said before, I love their product and I love to see a small company grow and do as well as they are doing, but I'm not going to just give them a pass because of how far they've come. It's time for them to adjust and accommodate for the growth or take a step back and figure out what's the most important for their bottom line.
