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I placed an order with High Hopes on Feb.24th, I haven't received it yet. :confused:
Do orders from them normally take this long?
I ordered about 4 stamps, I know they make them as you order, but seems like such a long wait.:confused:
I know they were inundated with their last release - I ordered on the 6th March a very large order and am still waiting too. I told myself I wouldn't chase for six weeks but your six weeks are more than up.
I have emailed them twice this week, just to get an update on my order. I order back in Feb. and haven't received anything and haven't heard back.:confused:
I can understand them taking a long time, but no contact? Even on their page it says, orders ship 3-5 days after payment is received. For me, it's been more than 3-5 weeks!:confused:
I'm bumping this because I know there are friends of Tina Marie/High Hopes on here and would like to know if they can shed any light on the situation. Please don't breach any personal confidences however, I have emailed both the email addresses and waited over six weeks and would just love an update of some sort of what is going on.
I have no connection with High Hopes, but I can tell you they just had a new release 2 days ago, and are probably busy. I sent them an email about placing an order and got no response. So I called yesterday, and they answered. So at the very least, I can tell you, they're still there! If you have a cheap calling plan, I would just call them. Last time I ordered, that's what I did at the 5 week mark, and I did manage to get my stamps a week later.
I hope they send mine before dealing with the release, I will probably wait out today and see if the postie brings anything and then chase thanks again.
I placed an order on March 31st and emailed them yesterday. I got a reply this morning that there was a "long delay" in processing--no explanation. I think waiting over 3 weeks for stamps to even be processed is ridiculous--bad business--as you can tell I am not happy. If stamp companies cannot handle the overload with a new release then they should not give false promises. This comes from the High Hopes site:
All orders are custom made for you. Please allow 3-5 days from the time of payment, for your order to ship. Many orders will ship within 24 hours. Some orders may take longer to process during peak holiday/crafting seasons, you will be notified of any delay. In case of out of stock items, you will be refunded for that item, and asked to re-order.
I think the stamper with the Feb. 24th order is a very patient person.
__________________ Jean2009 Stamping Royalty, Papercraft Magazine; Splitcoaststampers Dirty Dozen, 2016; Proud Fan Club Member; Teapot Tuesday TEAm
I have no connection with High Hopes, but I can tell you they just had a new release 2 days ago, and are probably busy. I sent them an email about placing an order and got no response. So I called yesterday, and they answered. So at the very least, I can tell you, they're still there! If you have a cheap calling plan, I would just call them. Last time I ordered, that's what I did at the 5 week mark, and I did manage to get my stamps a week later.
I'm sorry, FIVE weeks? You are very patient! This seems to be the modus operandi with them--when you squeak, you get your stamps!
__________________ Jean2009 Stamping Royalty, Papercraft Magazine; Splitcoaststampers Dirty Dozen, 2016; Proud Fan Club Member; Teapot Tuesday TEAm
These folks are dealing with new releases and a big boom in growth. I've emailed a few times with Bethany (Tina's daughter) and really feel for them! BUT that said, I am also a VERY impatient person and it drives me nuts to have to wait this long for something. My orders were placed early March. When I emailed HH, Bethany replied that my order was mailed 3/24 with 8-10 day delivery. Still hadn't received it last week, so called and talked to Bethany. She explained that they were having LOTS of problems with their current carrier and were sending their last shipments with that company before switching to another carrier. She promised a new shipment out to me last Thurs. through a different carrier with 3-5 day delivery. I'm TRYING to wait patiently at this point! Bethany did thank me for being one of the nicer customers to call....sounds like they've really been blasted by a couple of folks that were unhappy with their order delivery time....I really feel that they are trying their best!
I ordered on the 6th of March was debited less than a week later as in I have already paid that credit card bill, have emailed last friday AND have heard nothing. :(
At this point even an automated response to my email so I know they got it would be nice.
I LOVE High Hopes stamps, and I have A LOT of them. However, their shipping time is not accurately stated on their website and as far as I'm concerned it's deceitful. Their customer service has also declined. I feel badly for the artist who is a SCS regular. But I'm not placing anymore orders until they have fixed their shipping problems and customer service. My last order took 6 weeks. There is no way they can blame that on customs.
__________________
Miss Boo - a.k.a. jen70
SCS Fan Club Member since 2005
Retired Challenge Hostess (2005-2014)
Limited Supplies, Featured Stamper, Clean & Simple
I placed an order back in February....still haven't received them, I have emailed them twice and have not heard back.
This really makes me worry.:confused:
I really, really want to place an order. I don't know what to do. It took 6 weeks, 3 emails and one phone call last time, and it seems like it's slowed down since then!!
Yea!!!! I got my order today! I could hardly stand the drive home....10 miles that "baby" had to sit on the seat! I wanted to open up and drool over my new stamps!!!
I am going to love inking these up~~~They even included some extras which I thought was extremely sweet!!!!
Even though it takes so long to get these.....it's well worth the wait!!!!!
OMG! I wish I had seen this post before I ordered my single High Hopes stamp. I was expecting it in two weeks (standard delivery time to Australia from US/CAN) for my daughter's birthday invitations...but it has now been four weeks, and I don't have it, but it is too late now anyway :-(.
I emailed them last week asking what was going on, but got no response to my email.
i too love the designs of their stamps but as a stamp company myself i can tell you that there is definitely WAY better ways to do business and take care of customers. i am with those that say they will not be ordering until they re-think their business practices. it is obviously not working for them to continue to make each order by hand as it arrives. if they really are getting as much business as they say then they should consider a faster and more dependable production option. there is no way it should take this long to get stamps - and i do not think they are worth the wait. not that they aren't cute but there are LOADS of cute stamps out there to pick from so i pick ones i know will come faster. i really do hope they hear us and change their manufacturing. and i agree there should be no more releases until they are caught up with orders. it really added insult to injury when i was waiting on mine to see a new release and all the DT members playing with their new stamps :(
Yea!!!! I got my order today! I could hardly stand the drive home....10 miles that "baby" had to sit on the seat! I wanted to open up and drool over my new stamps!!!
I am going to love inking these up~~~They even included some extras which I thought was extremely sweet!!!!
Even though it takes so long to get these.....it's well worth the wait!!!!!
When did you order?
Generally, I think the other problem is that none of us know if we are getting them tomorrow or next week or still a month or two down the line.
I really want to support them I like their images better than most of them out there so for me personally it is a good fit. I AM really concerned because mine was a large order and I don't know what their process is at all. I presumed most companies make batches to fill orders and then run batches again of their more popular sellers. I know that first run is pretty much guess work but I have to agree to run a company that makes its own stamps you need to be a bit regimented that these times are batch making. Sounds like a good time and motion study is needed to streamline things for them.
<sigh> Mine were supposed to be remailed last thurs with 3-5 day shipping. It's now exactly a week later and STILL no stamps....just call me "completely bummed". I ordered from Stamping Bella last thursday and received my stamps today. I have an order from All That Scraps that I placed last thursday and was scheduled to arrive today, but guess it will probably be tomorrow. Ordered from High Hopes beginning of March and still don't have them. Wow.
I placed an order on March 7th and still have not recieved it, I was given various reasons from the sudden success of the line to them having to reprocess several orders due to the Canadian postal service loosing them. My last email response from Bethany was on 4/10 in which I was told my order would ship on 4/14 via UPS/Purolator and I would have it in 3-5 business days. Needless to say I still do not have my stamps and when I finally called yesterday I was told they would ship out today via overnight Purolator and I would have them on Monday (I was even given a tracking number). I tried to check the shipment today using the tracking number and it does not exist in the Purolator or UPS systems. I have emailed a few others and found they are having the same issues.
I placed an order on March 7th and still have not recieved it, I was given various reasons from the sudden success of the line to them having to reprocess several orders due to the Canadian postal service loosing them. My last email response from Bethany was on 4/10 in which I was told my order would ship on 4/14 via UPS/Purolator and I would have it in 3-5 business days. Needless to say I still do not have my stamps and when I finally called yesterday I was told they would ship out today via overnight Purolator and I would have them on Monday (I was even given a tracking number). I tried to check the shipment today using the tracking number and it does not exist in the Purolator or UPS systems. I have emailed a few others and found they are having the same issues.
That's my exact story except I haven't called again to have the order overnighted. I'm still waiting... I've been giving benefit of the doubt, but this is getting a little ridiculous...
I've ordered from HH a number of times over the last couple of years. The wait time on my most recent orders has been a little bit longer than my first orders. I guess I must be a patient person, 'cause I don't really mind waiting for my stamps, although if I want a stamp for a particular reason, I do make sure I order well in advance. For me personally, the stamps are well worth the wait.
For those of you concerned about your orders arriving, I would say that you may have to wait a number of weeks, but my experience (and a few people I know who've also ordered) is that you do get your stamps. I've NOT heard of anyone who didn't get their order at all.
That said, I really do hope they figure out a solution to their difficulties. I'd hate to see a company whose product I love disappear 'cause of a poor business plan.
__________________ "You may not have lost all your marbles, but there's definitely a hole in the bag." Grumpy Cat
I agree with everything said by cerridwem3301! I understand growing pains and everything....but they need to find a better way. Also their shipping was this slow 18 months ago when my friend ordered too. And they still haven't copped on. I ordered from their release in Feb had to basically become a thorn in their side to get my order. Finally they told me it was being mailed on Monday March 9th...It was not mailed until the 18th. :confused:
I was floored when I saw that they were doing another release last week when most people hadn't even gotten their stamps from their previous release! It is really too bad because their images are SO CUTE. But until they get their act together I refuse to order from them any more. :(
I do hope they come up with a better plan and straighten out.
Quote:
Originally Posted by cerridwen3301
i too love the designs of their stamps but as a stamp company myself i can tell you that there is definitely WAY better ways to do business and take care of customers. i am with those that say they will not be ordering until they re-think their business practices. it is obviously not working for them to continue to make each order by hand as it arrives. if they really are getting as much business as they say then they should consider a faster and more dependable production option. there is no way it should take this long to get stamps - and i do not think they are worth the wait. not that they aren't cute but there are LOADS of cute stamps out there to pick from so i pick ones i know will come faster. i really do hope they hear us and change their manufacturing. and i agree there should be no more releases until they are caught up with orders. it really added insult to injury when i was waiting on mine to see a new release and all the DT members playing with their new stamps :(
I placed an order on March 7th and still have not recieved it, I was given various reasons from the sudden success of the line to them having to reprocess several orders due to the Canadian postal service loosing them. My last email response from Bethany was on 4/10 in which I was told my order would ship on 4/14 via UPS/Purolator and I would have it in 3-5 business days. Needless to say I still do not have my stamps and when I finally called yesterday I was told they would ship out today via overnight Purolator and I would have them on Monday (I was even given a tracking number). I tried to check the shipment today using the tracking number and it does not exist in the Purolator or UPS systems. I have emailed a few others and found they are having the same issues.
Well our rubber should be keeping each other company because I order the day before. LOL.
I agree with everything said by cerridwem3301! I understand growing pains and everything....but they need to find a better way. Also their shipping was this slow 18 months ago when my friend ordered too. And they still haven't copped on. I ordered from their release in Feb had to basically become a thorn in their side to get my order. Finally they told me it was being mailed on Monday March 9th...It was not mailed until the 18th. :confused:
I was floored when I saw that they were doing another release last week when most people hadn't even gotten their stamps from their previous release! It is really too bad because their images are SO CUTE. But until they get their act together I refuse to order from them any more. :(
I do hope they come up with a better plan and straighten out.
I know that they are very generous with additionals when I have ordered in the past (this is definitely the longest I have waiting) however, I can't get past thinking doing a large run and if some don't sell put them in the bins to add to orders or do grab bags every once in a while.
I really do hope they make it in business but I do think they need to change their strategy about making batches to order because too much can go wrong when you do high volume "custom" work. IMO they need to sit down with a spreadsheet and see how many they are selling with each release and then make around that many before the next release. I also think they need to be honest with themselves about shipping deadlines. Family commitments can upset even the best managed businesses.
I also think they need to get into tracking their orders (and maybe that is the holdup this time) etc.
It was kind of odd. I asked her if she could just confirm that the order was sent 2 weeks ago when I talked to her or if she had a way to track it. She said she would have to call their bookkeeper tonight that that person had all the information on outgoing orders (or something to that effect). But she offered to resend my order and gave me the Purolator tracking # - she said they would be there to pick up the deliveries in about a half hour, so my tracking wouldn't update for at least that amount of time. I have 2 actual orders I'm waiting on - they were placed a couple days apart - and last time I called I asked about adding another stamp and she was going to throw that in - hope she doesn't forget! She's also including some of the new release bugs - haven't seen those yet, so off to check out their new stuff! Now I'm crossing my fingers and my toes hoping we all get our orders soon!
I don't like to phone people to chase orders I have made in good faith and I finding it extremely likely that they are oiling squeaky wheels and people are queue jumping. Fair play to people that want to be that way but it isn't my style and I have emailed them again and informed them that I am no less a customer just because I'm not on the phone to them.
If I don't receive a fairly prompt answer then I will have no other recourse, which I find incredibly disheartening.
I placed orders on March 12 and 19th and still no stamps! Just one of numerous emails I sent has been answered....that my orders were to ship on March 31st. I wouldn't mind the delay in receiving product so much if they were just responsible and honest enough to respond to emails!! Not a good way to do business...they'll be losing customers right and left!
It does seem like they have more to correct than just problems with their shipping carrier, that's for sure! Luckily the tracking # I was given yesterday is valid and I've been monitoring the movement of my package today - sure hope they get here soon!
Fingers crossed for all of us!
Call them. Bethany is very agreeable and will refund your money or answer your questions. She did an immediate refund this morning while I was on the phone with her.
__________________ Jean2009 Stamping Royalty, Papercraft Magazine; Splitcoaststampers Dirty Dozen, 2016; Proud Fan Club Member; Teapot Tuesday TEAm
I spoke with Bethany today....I know they are working as fast as they can. I know it's hard to wait when you really want something BUT they are the nicest people and they have a fantastic product so I just wait patiently. I'm sure they will work out the kinks......I love their stamps and will continue to order.
I ordered on the 6th of March was debited less than a week later as in I have already paid that credit card bill, have emailed last friday AND have heard nothing. :(
At this point even an automated response to my email so I know they got it would be nice.
This sounds almost exactly like my experience with my current order! I've been very patient and supportive of the company, but getting no response to two emails after paying for merchandise and a month of waiting is a bit ridiculous. Hire someone to at least deal with customer service, for Pete's sake!
__________________ "Life is much too important to be taken seriously." Oscar Wilde Proud to be a member of Mo's Digital Pencil Challenge DT! My BlogMy Gallery
Wow! I'm glad I found this thread. I was just thinking about placing an order for some of their cute stamps but I think I'll spend my stamp money somewhere else. I cannot believe the ordeal some are going through to get their stamps. I don't understand why they don't update their website with more realistic ship terms or at least post ship updates on their main page. At the very least, dedicate after hours to send email order status to their customers. Bad service.
Hi, Everyone!
Well, on a good note, I FINALLY received my orders - woo-hoo!!!!! YEA!!!! Anyway, even though they sent a TON of extras (see pics, I only ordered 6 plus 3 sayings), I just realized I'm missing one of the sayings that I actually ordered and paid for. Ugh. Now I'm trying to decide if I should email/call and ask them to also send me that one.... After all this, what do ya'll think????
Normal time for High Hopes order?
