I bought one about a month ago...I, like you, was SO excited when I saw it because I love my Cutterpede. I had the exact same thing happen to me when I used it. I was able to make some cuts, but I also had to tear the pieces away from each other and they were jagged. I didn't even think to contact EK Success...I just thought I was out of the $7.00. If you get anywhere with them, let me know!