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I placed an order for 2 rubber stamps on December 1st with them. No indication they were out of stock or anything. My order status simply said "on order." I waited about a week and a half, and ended up contacting them 4 times through their online contact form and email. No response. I sent them a final email stating that I would file a paypal claim if I did not hear from them by a certain date (a date 3 days away).
By this time, it was December 18th, and I filed a paypal claim. They also would not respond to paypal, so the claim was decided in my favor, and I got a full refund. But seriously? What kind of way is that to do business? I recently checked my order status, and it still says "on order", LOL.
I thought surely that once I checked email after the paypal claim, they would send me an apologetic email saying, "Whoops sorry, we were out of town, somehow it slipped through the cracks, etc, etc." But..... nothing! They have an active blog, so not like they are out of business.
Sorry that happen to you! But I would also contact the BBB in their state and report them. That way other people can see what kind of complaints or service they give.
I know a lot of people don't check the BBB before they order or buy something from a company that they have never order from before, but they should. I always check with the BBB first.
Did you try the email address on their facebook page?
I know that my son has "contact me" on his business webpage, but for a while he was having trouble with the mail server he was using and much of his email didn't get to his inbox. And those mail servers change the parameters of their sorting for you without letting you know things are changing.
That doesn't explain the lack of response for the order, but it might offer a tidbit of explanation for the emails problem.
I actually went in and sent them a Facebook message. Let's see if they respond to that. I really don't care, since I did get my money back, but I would love to hear what their side is. But I can't if they will not talk to me.
Out of curiosity, I went to their website and there is an explanation there about the owner being sick since the beginning of December. It sounds like they are trying to get caught up on things. Glad you got your money back though!
Out of curiosity, I went to their website and there is an explanation there about the owner being sick since the beginning of December. It sounds like they are trying to get caught up on things. Glad you got your money back though!
You beat me to it!
Most companies in our industry are small businesses and it's so hard when the principal owner - who is usually the shipper, receiver, head bottle washer, etc. gets ill or life intervenes.
Call me overcautious but I won't buy from a Website that only lists an email contact. I look for a phone number and address. Sometimes I'll buy with just a phone number and email contact, but not usually. Once I saw something I liked on a Web site that was clearly a home business, and I used the email contact to let them know I wasn't buying because there was no given address or phone number. They sent me both, and I purchased from them with no problem.
Well, to basically have no communication since 12-1-14 to 1-7-15 is unacceptable to me, regardless of the reason.
I get what you are saying...I understand that small business owners can get sick, go out of town, have family crises. And, I send this owner get well wishes, even though I do not know her and had not heard of her company. But, the bottom line to me is, once they take your money, they owe you product. That's why they call it a business.
A business owner should have a backup plan for emergencies or unavailability. Even if that backup plan is as simple as posting a note on the site at the beginning of the issue, not 5 weeks later. Or as simple as taking 30 seconds to set up an 'out of office' reply for incoming email which has a few sentences about the reasons. It's not unreasonable to expect them to give basic training to an emergency backup person so that people aren't in limbo like this. In other words, run it like a business, because that's what it is.
I debated with myself about posting here, but decided to go a head and do so.
I had nearly the same experience with this company back in July. I made 2 threads about it here..
The owner did eventually come into the threads and I did eventually get my stamps, but the whole thing left me with a bad experience. I would not order again.
And can I add, that if you own an online business and you have a blog in addition to the store's website, it is not enough to post a note on your blog that something is happening and shipping is delayed. That note needs to be posted on the store's website, where people are actually doing the ordering!
Believe it or not, some of us don't shop online companies for the social aspect There are very few shops I order from that I have ever even looked at their blog. So if your blog has info about shipping delays, how to return defective product, etc., and you don't post that info on your store site, odds are that I (and I'm guessing plenty of others) are not going to ever see it.
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