At first it kept telling me that mine was too big so I opened the picture from my pictures and it opened in Microsoft Photo Editor and then I went to image and resized it. After that I just opened my profile on SplitCoast and browsed to bring the image up from my pictures and opened it and then submitted it.
I am am not sure why yours won't work. Maybe try adding it in again.
Is it your own picture or from a website?
Cassi
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