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They can no longer hide behind, "we are so new and so small and inexperienced" to keep customer loyalty. This may be the last straw for some. Orders seem to ship slower and slower. They need more man power in addition to other things. They need to overplan before releases so the customers don't witness how shaky things really are.
I want them to succeed, too. Badly. But, come on. Get it together. Girls (and guy) gotta get their shop on.
LOL! I have had half a two liter of diet mt dew...if I am getting sleepy I want a refund! That stuff is supposed to keep one up for DAYS! Plus, I generally do NOT dew this much caffeine! My fingers are twitching!
OMG!! Get out of Betty's way when midnight hits! ;-)
I have Seinfeld Monopoly. One of the game pieces is a puffy shirt.
Just curious...do you have any of That Girl memorabilia? Did I spell that right? Not the that in that girl, but the memorabilia word! Hee! Okay...I am now moving to decafe! Betty is acting giddy!
And it's time for the release party to start so I'm sure the site got flooded and that's what crashed it. No biggie! They've still got product to sell!!
Moving to the new server was supposed to prevent those crashes.
Same for me Nadine, I will hang with them. They just never stop trying and like I taught my kids, failure is in not trying. Maybe there were circumstances of which we are unaware that caused them to chose this date. What I do know is that they are working hard and that is good enough for me.
Well said Ted. I've had difficulty over the past three months on release night. I've worked on implementing and testing new software programs and was surprised that they made the decision to convert so close to the release date. Keeping fingers crossed that it is all resolved quickly!!!
Just imagine how frustrating it will be is we all purposely stay up tonight and then cannot order. We all know by tomorrow morning things will be out of stock.
My thoughts exactly. I am worried about the new green color -I want everything in it and I just know it will be sold out tomorrow!
While I'm sure Nichole and her team are very frustrated, I'm sorry to say the following:
Launching a new website and forum HOURS before a major release, is, in my opinion, not entirely beneficial to future business endeavors.
Hear me out.
I love PTI... I really do. I love their stamps and their customer service. I love their coordinating items and how they introduce things to make our crafting hobby easier. I love how Nichole and her team listen to us, for the most part.
But I've been a customer for over six months.
Imagine if I was a new customer and this was my first release:
"Gosh... I've heard good things about PTI... I think I'll check them out tonight."
--- Internet Explorer cannot display the webpage. ---
"Hmm... I wonder if Stampin' Up is still having that sale."
*click*
"Cool...they are!"
*enters in credit card number*
Now, I understand the older server was temperamental at best... but if you start a new site...you can't do it two days before you're expecting your server to get 100s (if not 1000s) of hits and then cross fingers hoping that things will go well.
I'm not implying Nichole is just crossing her fingers, but I really do feel that she could have set up a test site of sorts... and get a couple of forumers as "mock customers" to check out the site...run it through its paces. Beta testers, if you will. Hear the good, the bad and the ugly.
Like I said... I love PTI and it's because of that that I'm frustrated for them and want them to do well. I just really believe that they could have given this more thought before choosing this route.
The servers need to be 1000x robust. It's a growing company (thank goodness!)... it can't be the same servers they used when they first started or even just a few months ago. Those servers should be able to survive an earthquake of customer usage.
They need reliable, STRONG software. Not "Sorry, you've reached your limit of 500 members. Closing down." software...but very strong software. The forum software they're now using is completely unfamiliar to me...so I can't comment on its reliability (or lack thereof)... but again.... reason why you have beta testers.
I just want Nichole and the rest of the her team to be ultra-successful so I can be a customer for years to come... and I fear that even we loyal customers... at some point may say "Enough is really enough."
Editing to add: I guess in summary, I just fear the age-old axiom of "You can't have a second chance to make a first impression." may not be good for any new (for future) PTI customers. :(
Well said Ted! I love them too and hope the best for them! They have us all pumped for this release so this does kinda suck! I hope things go well for them and that is is an easy fix!!
__________________ Laurie at Soapbox Creations I design for The Greetery, Altenew,Spellbinders and Taylored Expressions!
LOL! I have had half a two liter of diet mt dew...if I am getting sleepy I want a refund! That stuff is supposed to keep one up for DAYS! Plus, I generally do NOT dew this much caffeine! My fingers are twitching!
HAAA! Now don't get all twitching and order 111 Lily of the Valley sets instead of just one, giggle!;)
OMG!! Get out of Betty's way when midnight hits! ;-)
Yes...I have been KNOWN to break a nail hitting the keys so hard! My mouse shrieks, too! LOL! Hello...Barbara! I guess you cannot get in, either!:oops: Misery loves some company! Do you have popcorn? I am drinking diet coke caffeine free! Good move for me!
Well said Ted! I love them too and hope the best for them! They have us all pumped for this release so this does kinda suck! I hope things go well for them and that is is an easy fix!!
It's still down, so I don't think it's an easy fix... I can't imagine Nicole's stress level right now!
So glad to see this thread... I thought it was just me. Nichole just posted the contest question on the blog, but no mention of the site being down?? I wonder if she knows?
__________________ [LEFT]Jess[COLOR=seagreen][SIZE=4][SIZE=3]
----------------- Usborne Books and More
My thoughts exactly. I am worried about the new green color -I want everything in it and I just know it will be sold out tomorrow!
Michelle, Nichole mentioned on her blog that the new simply chartreuse cardstock is delayed until the 21st. You can still get ribbon, ink, and buttons, though.
Just curious...do you have any of That Girl memorabilia? Did I spell that right? Not the that in that girl, but the memorabilia word! Hee! Okay...I am now moving to decafe! Betty is acting giddy!
I do! She's my idol. I have a That Girl lunch box in my office at work. She's the reason I live in NYC.
So glad to see this thread... I thought it was just me. Nichole just posted the contest question on the blog, but no mention of the site being down?? I wonder if she knows?
Eeek, I am sure she does. It's gotta be pretty empty over on the forum... right?!
I'm more than a little peeved right now with PTI...I placed an order yesterday. Order status said pending all day -- no problem, I didn't expect to have it ship the same day.
What I certainly did NOT expect was an e-mail a few minutes ago from PTI saying the status of my order had changed. To CANCELED. With NO explanation. And now, of course, I can't get on the site to find out what the heck is going on!
After I saw the e-mail, I went to check my online statement. Sure enough, it says "processing." I will be beyond mad if that money is taken out of my account. GRR! Who knows when things will be somewhat normal at PTI to answer customer service problems?
That's extremely unusual. Not making excuses, just have never heard it. Did u get it placed before the site switch over? I wonder if something just caused it to get hung up on the internet (but in reality your order is safe and sound)?
Michelle, Nichole mentioned on her blog that the new simply chartreuse cardstock is delayed until the 21st. You can still get ribbon, ink, and buttons, though.
I know, that sucks! I don't want to buy everything and then in a couple weeks order cardstock and pay shipping on it... choices. I may get all the other goodies and then the paper next month.
Eeek, I am sure she does. It's gotta be pretty empty over on the forum... right?!
duh... don't know why I didn't think of that! :-) I'm exhausted... five week old baby girl, 2 1/2 year old boy, working on my graduate school class tonight... my eyes are about to fall shut!!! I was looking for a quick break from my classwork with the PTI release... oh well! Back to work for me!
__________________ [LEFT]Jess[COLOR=seagreen][SIZE=4][SIZE=3]
----------------- Usborne Books and More
Yes...I have been KNOWN to break a nail hitting the keys so hard! My mouse shrieks, too! LOL! Hello...Barbara! I guess you cannot get in, either!:oops: Misery loves some company! Do you have popcorn? I am drinking diet coke caffeine free! Good move for me!
Yep, here twiddling my thumbs until we find out we can't order, LOL! I have popcorn
It's still down, so I don't think it's an easy fix... I can't imagine Nicole's stress level right now!
I think you are right Michelle! Didyou see where the paper is not in yet? So you can't get the new color just yet. I think the paper will be in May 21st ish?
__________________ Laurie at Soapbox Creations I design for The Greetery, Altenew,Spellbinders and Taylored Expressions!
HI Michelle! I swear, whenever I see a new color come up I think of you on release nights all excited about it!!!! At least there are inks and ribbons tonight, and I KNOW you can work those!
That's extremely unusual. Not making excuses, just have never heard it. Did u get it placed before the site switch over? I wonder if something just caused it to get hung up on the internet (but in reality your order is safe and sound)?
Nope, I placed the order after the site switched over. The order number was 20, which I thought was kinda funny. I sent a note to customer service, and I'm sure I won't hear anything until next Wednesday (three business days).
