I do not have these dies but will throw some ideas your way
Have you tried using a thin silicon mat under it when cutting ? It should create a surface just soft enough to cut through where it's supposed to and score where it's supposed to
Are you using the metal plate, magnetic plate, or standard plate? One might work better than another
Have you tried placing the die in different areas of the plate?
If trying a few more different ways doesnt help then I encourage you to reach out to your demonstrator or SU directly. They might replace it for you.
__________________ Shellie G
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