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Wow!!! This posting really got my attention! I was overwhelmed with dismay and wanted to order some stuff before they were out of business. Well, I went to www.luminarteinc.com to see what I could buy.....
They've decided to stay in business AND give us the 40% off discount until June 14th! I am so excited. Since I'm at work right now, I can't put in an order 'cause I need to check my current stock, but you can bet I'll check it all out tonight. They tell us right up front now that it could take 4 - 6 weeks after they charge our credit card to get the order. Everyone seems to have gotten theirs so far (even if it is late, late, late) so I'm confident things will work out.
their website says they ship via USPS...which is cheaper and faster....they could use the large and x large priority boxes.
can you guys tell me how long after your initial charge, did they add on the shipping and charge you for that and how much it was? cause what they charged my card for was exactly the amount for all 23 6paks of the mini pots I ordered, no shipping added on, I need to know because there is not always money in my account.
I've been watching this thread but not posting - I never even got anything to say my order had gone through, so I think it fell through the net. But I got what I wanted with some discount from Frantic Stamper when I was placing a regular order with her, so at this stage I really hope mine fell through the net...just wanted to say to RiverIsis - I am so glad yours have finally arrived!!!
I placed 3 orders, the first one back in February. Today I got 2 of those orders finally; haven't got the third. Wanted to let people know they're still getting shipped.
I've been watching this thread but not posting - I never even got anything to say my order had gone through, so I think it fell through the net. But I got what I wanted with some discount from Frantic Stamper when I was placing a regular order with her, so at this stage I really hope mine fell through the net...just wanted to say to RiverIsis - I am so glad yours have finally arrived!!!
I never got an email verifying the order or anything, or the total. I just saw online at my bank account that it had been withdrawn two weeks later. I never saw anything on their web site about how much shipping was, either.
When an order is placed, there is a spot to put a check mark if you want an email notification and then you have to put in your email address. I think I missed this step with my first order, but included it on my other three.
By the way, I received one of my orders (I have a post above on it). It was received by UPS. Shipping was a bit over $12.00. I ordered 12 boxes (4 each) of their glass baubles, so I don't believe the cost was too bad. I received two boxes. I think this may have been the third order that I placed, so I'm still missing the first (Twinkling H2Os), the second (the radiant rain with daubers) and the fourth (primary elements and some star baubles, plus a large bottle of each solution and some miscellaneous tools that they sell).
My first order was place March 11.
Janet
__________________ (My Avatar is my son in Iraq and his dog, Bodie -- note Bodie's haircut!)
I too, set up my stuff so I would get the updates, but I have yet to receive an email, saying they are staying in business. I also have NOT told my family yet...being as the hubby and son already think the whole thing was just a savvy business scam to get us all to buy and buy and buy.
I can not wait to get my order yet I have a feeling it may be a long time , thought they told me on the phone they were catching up and that most orders from "here on out" (when I spoke to them) "should be taking about 2 weeks --3 max".
Product question: Is it normal for the H2O's to have lots of air holes? I got through the first layer and they are all full of holes. Just curious if they have always been like that
Product question: Is it normal for the H2O's to have lots of air holes? I got through the first layer and they are all full of holes. Just curious if they have always been like that
LOL! I was wondering the SAME thing as I just got finished using some for the first time. This was my first order.
__________________ Patter
Mom to Adult Identical Triplets--a police officer, 3rd year medical student, and special education teacher
LOL! I was wondering the SAME thing as I just got finished using some for the first time. This was my first order.
I've experienced a few air holes, but not a lot. Very small ones, at that. I haven't gotten my order yet, so I'm talking about the pots that I've had awhile.
Janet
__________________ (My Avatar is my son in Iraq and his dog, Bodie -- note Bodie's haircut!)
I've experienced a few air holes, but not a lot. Very small ones, at that. I haven't gotten my order yet, so I'm talking about the pots that I've had awhile.
Janet
Okay, thanks. Will you report back when you get your new ones and try them out? I don't mean to sound negetive but I feel these are pretty spendy and then the little jar isn't even full. lol But if that is how they come then I guess I shouldn't say anything. I was just surprised, that's all.
Okay, thanks. Will you report back when you get your new ones and try them out? I don't mean to sound negetive but I feel these are pretty spendy and then the little jar isn't even full. lol But if that is how they come then I guess I shouldn't say anything. I was just surprised, that's all.
Well, I certainly hope that they don't come with any more than normal or we all really HAVE been taken for a ride! :( Surely they didn't get "cheap" when making these just b/c they were on sale - would certainly not be good practice to begin with, especially if you plan to go ahead and stay in business! Guess we'll have to wait and see. Hopefully those who have had them before and ordered more will let us know what they think.
__________________ Michelle
Wife to an awesome man and mother of 2 wonderful kids, loving life on 20 beautiful acres in Oklahoma
I was wondering the same thing. I used mine for the first time a few weeks ago and they had lots of air bubbles. I also had a few that didn't seem full at all. I considered sending those ones back, but with the shipping times I decided against it.
I thought some of mine didn't look very full from the outside - then I opened them and realized that the solidified color had move to the top of the container... As you are supposed to be able to pool the water on top to soften and use the color even the ones I thought didn't look like they had a lot in them had quite a lot when I pushed them back down into the base.
I have a few with rather large air holes but in general they seem ok I know they will last me quite a while.
hi all!
got my second order UPS on thursday - i too noticed massive air bubbling but never had any before now so........i have some *soaking* at this very minute to play with later (i hope).
i had some primary elements in this last order and i am not sure what i will do with them yet.............since i do alot more than just papercrafts i figured they would be really versatile for me......
I've been buying them and using them for several years. Some have looked like lacey swiss cheese, some have had a few large pockets and some have been solid . . . I believe what you are seeing is normal. Enjoy . . .
I called them yesterday. I had left a voice mail before and didn't hear back. Yesterday I got someone and she said I should have gotten mine by now but the ones she needed to check with were bringing things to ship right then. Said she would call me back but didn't. I'll have to try again next week. Hopefully they put tracking on the packages. I buy stuff from ebay all the time and have never had a problem.
I called them yesterday. I had left a voice mail before and didn't hear back. Yesterday I got someone and she said I should have gotten mine by now but the ones she needed to check with were bringing things to ship right then. Said she would call me back but didn't. I'll have to try again next week. Hopefully they put tracking on the packages. I buy stuff from ebay all the time and have never had a problem.
I'm sure everything will work out. They're shipping is just VERY slow atm. What does this have to do with EBay? I EBay myself - way too often.
Product question: Is it normal for the H2O's to have lots of air holes? I got through the first layer and they are all full of holes. Just curious if they have always been like that
Yes, I have experienced many with air holes...ONE was huge, like half a pot...so it is kind of annoying almost a rip -off!!
Say, anyone whose money was debited early March should call them. She said those orders were supposed to have all gone out. I kept hearing different things and wanted to be patient.
I too, have been bying them for a while and they all seem to vary in air bubbles. It does not affect the product. They last forever even with big air bubbles.
I got my order today finally. They all look good. Only problem is the big pots have the lids on so tight I can't get them off! I did break my right wrist three months ago and lost a lot of strength.
I got a call from UPS yesterday on my cell phone. Guess what? I put my order in on the phone, since the online system didn't show what I was ordering or the discount. Well she got my last name wrong and abbreviated my street name so it made no sense! I did spell everything out. I live on Matilda Street. They sent it to Mate! ??? When I called Luminarte they went into that whole litany of how many orders they had blah blah. Seriously, if you think it's going to be three months I think you need to let people know! I think their emails should have links to their web site, that the online order system should show what you just put in, the discount and shipping should show. Shipping was very reasonable. Since they plan on staying in business I think they need to improve their customer service. To just send out mass emails saying they are too busy to answer emails is just not acceptable to me! I love the products BUT!
Product question: Is it normal for the H2O's to have lots of air holes? I got through the first layer and they are all full of holes. Just curious if they have always been like that
some of my jars were quite full and others were only half full when I received mine but no use complainig, I have them now and they're great. I wish I could afford to order more but with the shipping costs I ended up paying full price for them anyway!!! As they are staying in business now I'll be able to buy them from companies in Australia gradually. And I know the distributor ordered during the 40% off sale so hopefully we will get the discount when they arrive.
Hope you all get your products soon.
I got my order today finally. They all look good. Only problem is the big pots have the lids on so tight I can't get them off! I did break my right wrist three months ago and lost a lot of strength.
I got a call from UPS yesterday on my cell phone. Guess what? I put my order in on the phone, since the online system didn't show what I was ordering or the discount. Well she got my last name wrong and abbreviated my street name so it made no sense! I did spell everything out. I live on Matilda Street. They sent it to Mate! ??? When I called Luminarte they went into that whole litany of how many orders they had blah blah. Seriously, if you think it's going to be three months I think you need to let people know! I think their emails should have links to their web site, that the online order system should show what you just put in, the discount and shipping should show. Shipping was very reasonable. Since they plan on staying in business I think they need to improve their customer service. To just send out mass emails saying they are too busy to answer emails is just not acceptable to me! I love the products BUT!
I have dealt with another company recently with similar payment and shipping times and didn't even get the "mass emails" so I was pleased with those because at least I felt in the loop of information.
I thought I'd call Luminarte today to check on my orders. I have three orders outstanding, the first was placed March 11, then March 14, then March 25. I received the order that I place March 16 but that order was only glass baubles, so it doesn't really count. Kimberly (very nice, by the way) checked and said that today they are finishing up all March orders (not those placed in March, those charged to the credit cards in March). My first order wasn't charged to my credit card until April 1 (she indicated there were over 260 processed on April 1). Those orders will be shipped out sometime next week. So, they're still coming! Just a little more patience everyone.
Janet
__________________ (My Avatar is my son in Iraq and his dog, Bodie -- note Bodie's haircut!)
Product question: Is it normal for the H2O's to have lots of air holes? I got through the first layer and they are all full of holes. Just curious if they have always been like that
Yes, it is-we were told that at the Luminarte Booth at one of the CHA events.
Some of the ones I got thru this sale were soooo loaded-to the brim!! I am especially happy that my key lime was full, full, full-it's about 25% more than normal new pots :mrgreen:
__________________ ~trish~
{there are no mistakes in rubber stamping; only embellishment opportunities}
i finally have ALL my items that i have ordered - LOVE the twinks but i am not very good at using them yet. finally got a chance to play a bit with the primary elements. i used them with polymer clay to make some embellishments and i posted a few pics in my gallery - i'd love to hear what you think!
both sets have perfect pearls over white translucent for the pieces that are white since i do not have an equivalent in the primary elements
i adore the stuff - it works so well with the clay!! in fact i just had to order a bit more before the sale ends my card was charged the same day so 4-6 weeks from now *sigh*.
i have another technique with mod podge and black paint i am going to try tomorrow if i get time.........
they DO NOT work with versamark like perfect pearls so i think i am going to have to figure out what to spray over them......
ok i am back with another (mostly successful) report. one of my all time fave techniques is stamping an image with versamark and then brushing on perfect pearls but i get frustrated by the limited colors. SO i got some primary elements to see if they would work the same way and THEY DO!!!! HOORAY! one important difference is that they do not have a binder built in tho so they smeared right off. BUT i sprayed them with krylon workable fixative which i use to use on my colored pencil artwork to prevent smearing - works like a dream and HOLY COW the shimmer is unbelievable! i tried to capture it in pics but the sun is not out here :(
as you can see the only issue i had was that the blue one colored the paper too which i did not want so i will have to make sure not to use that color for this technique.....
I am tryin to be patient but it is hard when you order in March and it's now June and nothing yet. Anybody from Canada recieve their order yet?
When in March?
I ordered at the end of February and received my order at the end of May in Saskatchewan. I think 10 -12 weeks is kind of the standard wait that was being experienced for Canadian orders.
I ordered at the begininng of March, they charged me in the middle of the month and I have already had the charge for shipping but have recieved nothing at all yet. I have to admit that I am getting a little impatient with waiting, it's been an alwfully long time.
i guess its good to assume that if I order tomorrow 6/11 I will not have them by
the end of the month...
Is there any other websites that sell these with fast shipping
I know earlier in the thread Marco Papers was recommended to see swatches so they might, but then again I would check with any shop and their stock levels and of course you won't get the discount either.
Luminarte NOT going out of business
