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Originally Posted by LemurThanks for all the commiseration ladies! I'm having trouble with my Ocean Tides cube and Aqua Mist full size pad. Is anyone else? |
I've always had trouble with my ocean tides cube (all my cubes). It is splotchy. I just bought the full size pad, though, becuase (1) I like the color and (2) the pure poppy pad actually works pretty well and (3) I don't want the pigment formula when it's replaced. I hate pigment.
Aqua mist was one of the original formulations with which they had much difficulty... do you have the pigment formula or the original palette type ink? If you have pigment, I can't help you. If you have the original, one tip they had been giving was to use the back of a spoon to rub the pad. This was supposed to help bring the ink to the surface or mix it or something. I dunno.
If you remain unsatisfied, you might email and ask for a replacement, at least on the aqua mist. They had a deadline for exchanges, but I think that might have been open ended, just-send-it-in-no-questions-asked returns. You might be able to get return/exchange instructions individually through an email. Or PM jenniferellefson, who I think is also here on SCS. She is doing some CS responses.