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I'm trying to find a couple of good sources for card-making tools and supplies. Unfortunately, when I tried to register an account on Simon Says Stamp, their registration system raised an error saying, "Your email is invalid!".
The only thing unique about my email is that it uses a custom domain name and uses Gmail to process my emails. I.e., instead of a standard domain like "comcast.net" or "gmail.com", my domain is "bookemdanno.cloud". My email IS valid—no problems using this email to register on Amazon, Apple, other vendors, and this forum.
After contacting Simon Says Stamp's customer support, they suggested that I clear my browser cache. I did that, but it did not fix the problem.
Has anyone else had issues registering an account with Simon Says Stamp? If so, how did you get the issue resolved?
It looks like Simon Says Stamping finally realized that their registration DOES have an issue. Their response is below, indicating that the fix will be rolled out on 6/29. As soon as they let me know about the fix, I’ll test this and let the forum know.
I sincerely hope that others have not had this problem.
Regards,
Dan.
—
After hearing back from our team, it seems that there was just an issue with our system validating the email. We will have a fix coming, but, unfortunately, that will not happen until 6/29. We do not systematically have a way to manually create an account for you, so it will have to wait until the fix comes through. We apologize for any inconvenience!
I had the same problem; if the "invalid" message appeared, I would just check out as a guest. I always tried logging in, and one day I was successful. I never contacted them, so I have no idea of the cause or the fix.
FYI: SSS almost always has a $5 coupon code floating around.
Welcome to Splitcoast!
__________________ Linda E
Caution: You are entering an artistic zone. This is not clutter - this is creating. These are not pajamas - it's my work uniform.
I had the same problem; if the "invalid" message appeared, I would just check out as a guest. I always tried logging in, and one day I was successful. I never contacted them, so I have no idea of the cause or the fix.
FYI: SSS almost always has a $5 coupon code floating around.
Welcome to Splitcoast!
Linda,
Hi. Thanks for the feedback. It’s good to know that there are other folks that had the same issue. I.e., I’m not too crazy! :mrgreen:
The good news is that they finally recognized that they had an issue and apparently will be fixing it!
I have had that issue ( but, not with SSS) so, I am glad they have a fix for you, mine tends to be on gov't web sites and I tend to have to call and get someone to fix it on their end.
I had a similar issue with a UK company. After pushing and shoving via email for several days, I finally got them to admit that their system had an issue.
It turned out that they were using an email validation software from a small company that didn’t know how to write good validation software. (I’ve had experience writing email validation software. It’s definitely not easy, but not super-difficult.). Like you, they registered me manually.
Unfortunately, Simon Says Stamping wasn’t willing to do that. If SSS fixes the issue, then we can move forward. If not, then they lose business.
One issue for many small businesses who aren’t willing to fix their websites is that they lose business. What is a HUGE issue is they probably don’t realize that most potential customers will just move on to another vendor (like Amazon). I.e. these customers are not as stubborn and pushy as I am. 😎 Companies need to make their buying experience as smooth as possible.
I have an account with Simon, but for some reason their system always has an issue with my credit card. I use the same card on other websites but it won't go through on theirs. I tried calling their customer service but never got a person on the phone. So I spend less there (and save myself from spending) but still inconvenient
Problems registering with Simon Says Stamp
