|
| |
|
Splitcoaststampers.com - the world's #1 papercrafting community |
|
|
You're currently viewing Splitcoaststampers as a GUEST. We pride ourselves on being great hosts, but guests have limited access to some of our incredible artwork, our lively forums and other super cool features of the site! You can join our incredible papercrafting community at NO COST. So what are you waiting for?
Join the party at Splitcoaststampers today! |
|
|
02-11-2012, 04:24 AM
|
#1
|
Inking Addict
Join Date: Apr 2010
Location: Orlando, Florida
Posts: 83
Likes: 0
Received 0 Likes
on
0 Posts
|
Papertrey Ink New Website
The PTI Forum is down, but the new website is up. So I thought I'd start a thread to share what we think of the new website.
My favorite new feature is the Shop By Color section. I was surprised there isn't a header for dies though! I'm finding it difficult to find things, but I'm not sure if it's just because I'm not used to it yet. What do you think?
Last edited by Monica K; 02-11-2012 at 04:48 AM..
|
|
|
02-11-2012, 04:31 AM
|
#2
|
Mad Swapper
Join Date: Oct 2008
Posts: 1,983
Likes: 0
Received 0 Likes
on
0 Posts
|
To be honest, I don't' think it looks that different in functionality.
I'm wondering if there will be a forum anymore as there isn't even a link to it anymore on the website?
I tried adding things to the cart and there are a bunch of issues, so I'm going to reserve judgement until they work out all of the bugs.
I really hope there is a wishlist feature when it all gets sorted out. That was my hope from the last website so I'm still crossing my fingers.
I do hope the boards come back I was just starting to post on there (had just noticed they had forums) and really liked having them as a resource for information.
|
|
|
02-11-2012, 04:33 AM
|
#3
|
Stampin' Fool
Join Date: Oct 2006
Posts: 1,277
Likes: 0
Received 0 Likes
on
0 Posts
|
Missing the forum, but the site looks good! I tried putting sdomething in my cart, then realized the button is under the item- lol. Took everything out. When you go to Customer Service, there is a place to set up an account... and I think that is where you would see a Wish List, but things were loading slow so I left.
We'll get used to it!
|
|
|
02-11-2012, 04:37 AM
|
#4
|
Matboard Maniac
Join Date: Jan 2012
Location: Eureka Springs, AR
|
I don't like the way they have stamps listed in their "stamps by category". I always go directly to ANIMALS and/or BIRDS when I look for stamps. It looks like you have to page thru everything to see all the categories. They should have the categories listed in a menu so you don't have to page thru all other categories to get where you want to go.
|
|
|
02-11-2012, 05:33 AM
|
#5
|
Polyshrink Goddess
Join Date: Oct 2007
Posts: 693
Likes: 0
Received 0 Likes
on
0 Posts
|
I love it BUT I miss seeing ALL of the current new releases on the front page. I'll get used to it though.I like seeing all stamps and dies in alphabetical order. I don't have to click in and out to see a new set. I'm having forum withdrawals already. Hope they get it up and running soon. I don't see a link to the forum on the website.????
__________________ Salvation is found in no one else, for there is no other name under heaven given to men by which we must be saved. Acts 4:12
|
|
|
02-11-2012, 05:45 AM
|
#6
|
Hardware Hotshot
Join Date: Feb 2008
Location: Madison, WI
|
Site now shows free shipping with $70 instead of $60, as announced.
It also has a much more helpful search feature. Try typing in "Mat stack 1" from the main page - shows you die options, label sheet, and stamp set.
Love that the stamps are alphabetical. Tools/dies are still the same as the old, as far as categories, but then once you get into Papertrey Ink Dies, it's alphabetical, which is a big improvement.
I can't find a button for the forum either. There's still a link on Nichole's blog, but it says that the server takes too long to respond. Perhaps they're going to wait to add the button until the bugs are worked out so people don't freak out when it's there then not. I hope!
Need to find out of stock to see if there's a "notify me" or "back in stock in 3 weeks' type info. I did go to the Mat Stack 5 die, which they apparently restocked since the middle of the night when I last checked the old site, and it shows available, but has a "Low stock" warning. So that helps if you're considering delaying an order, but not what low stock means (<5? <100?)
I think the site seems like a big improvement and it should make ordering and browsing much easier.
|
|
|
02-11-2012, 05:47 AM
|
#7
|
Polyshrink Goddess
Join Date: Oct 2007
Posts: 693
Likes: 0
Received 0 Likes
on
0 Posts
|
I can't log into my account...shows error on page. Hmmmm.
__________________ Salvation is found in no one else, for there is no other name under heaven given to men by which we must be saved. Acts 4:12
|
|
|
02-11-2012, 05:53 AM
|
#8
|
Rubber Obsessor
Join Date: Apr 2010
Posts: 140
Likes: 0
Received 0 Likes
on
0 Posts
|
Has anyone logged in to look at the available reward dollars? My total was overinflated.
|
|
|
02-11-2012, 05:56 AM
|
#9
|
Kookie Creator
Join Date: Jan 2009
Location: South SF Bay Area
Posts: 451
Likes: 0
Received 0 Likes
on
0 Posts
|
I was sort of hoping for a "Stamps by Designer" (so if I wanted to say, for instance, all of Lisa Johnson's designs, I could do that...)
As others have said, we'll get used to it (hopefully).
Maybe there won't be a forum anymore. Really, who could blame them? Quite often it was just a locale for disputes about the quality of their service.
If the absence of a forum is permanent, that will be quite sad, as I made many good friends there and it will be disheartening not to visit them frequently.
__________________ "Satan trembles when he sees the weakest saint on his knees."
Inkterior Design - Thanks for checking out my blog!
|
|
|
02-11-2012, 05:57 AM
|
#10
|
Kookie Creator
Join Date: Jan 2009
Location: South SF Bay Area
Posts: 451
Likes: 0
Received 0 Likes
on
0 Posts
|
Quote: Originally Posted by smaverick1Has anyone logged in to look at the available reward dollars? My total was overinflated. |
LOL I noticed that, too! I thought "Woohoo! $1,565 to spend! This month is going to be fun!" ;)
__________________ "Satan trembles when he sees the weakest saint on his knees."
Inkterior Design - Thanks for checking out my blog!
|
|
|
02-11-2012, 06:04 AM
|
#11
|
Rubber Obsessor
Join Date: Apr 2010
Posts: 140
Likes: 0
Received 0 Likes
on
0 Posts
|
And can I say I seriously disappoint that there are no additional shipping options. So much for the "We can't do it with a Yahoo store." partyline. Clearly, it can't be done with a custom designed web store either. I was really hoping for more options even if it's like another stamp company that does cheaper first class shipping for dies-only orders.
|
|
|
02-11-2012, 06:06 AM
|
#12
|
Mad Swapper
Join Date: Oct 2008
Posts: 1,983
Likes: 0
Received 0 Likes
on
0 Posts
|
Quote: Originally Posted by BabiesMissing the forum, but the site looks good! I tried putting sdomething in my cart, then realized the button is under the item- lol. Took everything out. When you go to Customer Service, there is a place to set up an account... and I think that is where you would see a Wish List, but things were loading slow so I left.
We'll get used to it! |
No, I logged in there and that is only the place to check your orders and rewards. It doesn't seem to "remember" you at the top of the screen like it does on other shopping sites.
Still hopeful though
|
|
|
02-11-2012, 06:15 AM
|
#13
|
Kookie Creator
Join Date: Jan 2009
Location: South SF Bay Area
Posts: 451
Likes: 0
Received 0 Likes
on
0 Posts
|
Quote: Originally Posted by smaverick1And can I say I seriously disappoint that there are no additional shipping options. So much for the "We can't do it with a Yahoo store." partyline. Clearly, it can't be done with a custom designed web store either. I was really hoping for more options even if it's like another stamp company that does cheaper first class shipping for dies-only orders. |
Well, it is only Day One.
Perhaps we should give them time to work out any kinks or changes they'd like to meet.
__________________ "Satan trembles when he sees the weakest saint on his knees."
Inkterior Design - Thanks for checking out my blog!
|
|
|
02-11-2012, 06:24 AM
|
#14
|
Insane Embellisher
Join Date: Jan 2006
Location: Norris, TN
Posts: 793
Likes: 0
Received 0 Likes
on
0 Posts
|
I placed an order this morning but I wasn't able to use the log in feature. I haven't been posting to the forums much but do miss it already as a resource.
|
|
|
02-11-2012, 06:25 AM
|
#15
|
Kookie Creator
Join Date: Jan 2009
Location: South SF Bay Area
Posts: 451
Likes: 0
Received 0 Likes
on
0 Posts
|
Quote: Originally Posted by annie21211I placed an order this morning but I wasn't able to use the log in feature. I haven't been posting to the forums much but do miss it already as a resource. |
Annie, did you try logging in through the "Customer Service" link on the very top right?
I was able to do this just a few moments ago and see my rewards (which are in error), history, etc.
__________________ "Satan trembles when he sees the weakest saint on his knees."
Inkterior Design - Thanks for checking out my blog!
|
|
|
02-11-2012, 06:26 AM
|
#16
|
Glitter Guru
Join Date: Apr 2005
Location: In my stamp room getting ink on my fingers!
Posts: 5,080
Likes: 0
Received 0 Likes
on
0 Posts
|
Quote: Originally Posted by MakalahSite now shows free shipping with $70 instead of $60, as announced.
It also has a much more helpful search feature. Try typing in "Mat stack 1" from the main page - shows you die options, label sheet, and stamp set.
Love that the stamps are alphabetical. Tools/dies are still the same as the old, as far as categories, but then once you get into Papertrey Ink Dies, it's alphabetical, which is a big improvement.
I can't find a button for the forum either. There's still a link on Nichole's blog, but it says that the server takes too long to respond. Perhaps they're going to wait to add the button until the bugs are worked out so people don't freak out when it's there then not. I hope!
Need to find out of stock to see if there's a "notify me" or "back in stock in 3 weeks' type info. I did go to the Mat Stack 5 die, which they apparently restocked since the middle of the night when I last checked the old site, and it shows available, but has a "Low stock" warning. So that helps if you're considering delaying an order, but not what low stock means (<5? <100?)
I think the site seems like a big improvement and it should make ordering and browsing much easier. |
Makalah, I didn't know you were a PTI fan too! Can you imagine the fun we would have in each others craft rooms?
Linda
|
|
|
02-11-2012, 06:27 AM
|
#17
|
Glitter Guru
Join Date: Apr 2005
Location: In my stamp room getting ink on my fingers!
Posts: 5,080
Likes: 0
Received 0 Likes
on
0 Posts
|
Quote: Originally Posted by smaverick1Has anyone logged in to look at the available reward dollars? My total was overinflated. |
Mine shows me that I have $645 to spend. If it were only true....
Linda
|
|
|
02-11-2012, 06:33 AM
|
#18
|
Insane Embellisher
Join Date: Jan 2006
Location: Norris, TN
Posts: 793
Likes: 0
Received 0 Likes
on
0 Posts
|
Quote: Originally Posted by TedAnnie, did you try logging in through the "Customer Service" link on the very top right?
I was able to do this just a few moments ago and see my rewards (which are in error), history, etc. |
Yes, it did nothing.
|
|
|
02-11-2012, 06:38 AM
|
#19
|
Rubber Obsessor
Join Date: Apr 2010
Posts: 140
Likes: 0
Received 0 Likes
on
0 Posts
|
Quote: Originally Posted by TedWell, it is only Day One.
Perhaps we should give them time to work out any kinks or changes they'd like to meet. |
True, however I would think it's less work to add all the shipping options at once than getting programmers to go back in to add one more option.
I am really curious as to if the forum is also getting a facelift or is it getting the axe? They tried a new look awhile back, so I'm crossing my fingers we'll get it back sooner or later.
|
|
|
02-11-2012, 06:42 AM
|
#21
|
Insane Embellisher
Join Date: Jan 2006
Location: Norris, TN
Posts: 793
Likes: 0
Received 0 Likes
on
0 Posts
|
Now, I'm able to log in and the order I placed this morning is showing up in my order history.
|
|
|
02-11-2012, 07:02 AM
|
#22
|
Mad Swapper
Join Date: Nov 2005
Posts: 1,733
Received 0 Likes
on
0 Posts
|
I think that the new website is beautiful. I am sure that we will all get used to the new features in no time. It is not suprising that there are some problems today. Hope that they are all resolved a day or two before release night. As for the forum, I would be very suprised if they shut it down. Despite all the negativity, the forum drums up so much hype for each release. I am certain that the comraderie and "hysteria" before each release adds $hundreds if not $thousands to PTI's orders. If the forum disappears, I think that PTI will become somewhat "out of sight, out of mind." Without the forum, stampers may start paying more attention to other great stamp companies like Waltzingmouse, Paper Smooches, Wplus9 and Lawn Fawn.
|
|
|
02-11-2012, 07:24 AM
|
#23
|
Die Cut Diva
Join Date: Sep 2007
Posts: 3,419
Likes: 0
Received 0 Likes
on
0 Posts
|
Quote: Originally Posted by TedI was sort of hoping for a "Stamps by Designer" (so if I wanted to say, for instance, all of Lisa Johnson's designs, I could do that...)
As others have said, we'll get used to it (hopefully).
Maybe there won't be a forum anymore. Really, who could blame them? Quite often it was just a locale for disputes about the quality of their service.
If the absence of a forum is permanent, that will be quite sad, as I made many good friends there and it will be disheartening not to visit them frequently. |
On Facebook this morning, Papertrey said that the forum was "misbehaving." I'm wondering if they are just having technical issues with it due to all the website changes.
__________________ Brandi
Don't breed or buy while homeless animals die!
|
|
|
02-11-2012, 07:31 AM
|
#24
|
Polyshrink Goddess
Join Date: Jan 2007
Location: Colorado
Posts: 646
Likes: 0
Received 0 Likes
on
0 Posts
|
Hopefully, the kinks will be worked out soon and the forum will be restored. I'd like to see a "wish list" feature too.
|
|
|
02-11-2012, 08:04 AM
|
#25
|
Kookie Creator
Join Date: Jul 2011
Location: Bothell, WA
Posts: 472
Likes: 0
Received 0 Likes
on
0 Posts
|
Ugh mine says "this account has been locked out" when I try to log in. Emailed customer service but I'm not expecting a fast response considering all the anniversary festivities going on.
|
|
|
02-11-2012, 08:38 AM
|
#26
|
Stazon Splitcoast
Join Date: Mar 2007
Location: Fargo, ND
Posts: 13,751
Likes: 0
Received 0 Likes
on
0 Posts
|
Same thing for me on "locked out" -- I've been to the rewards page in the past, but did have this happen the other day, too.
Thought I'd be able to check it out in the forum but apparently it's not up. No forum... no answers.. unless they really have changed CS.
I haven't fully explored the new site.. actually didn't think about it until I saw the threads here. I didn't see the problem with the old one but I'm sure this one's fine.
Oh, someone mentioned sets by designer -- I am pretty sure at least some of the designers have the info in their sidebar of their blog. Thought I saw that somewhere.
ETA: RE: wish list... as long as you can still keep things in the cart, I'm okay with that, but I guess for backorder items, it'd be nice
|
|
|
02-11-2012, 08:45 AM
|
#27
|
Stazon Splitcoast
Join Date: Mar 2007
Location: Fargo, ND
Posts: 13,751
Likes: 0
Received 0 Likes
on
0 Posts
|
Quote: Originally Posted by Ted.......
Maybe there won't be a forum anymore. Really, who could blame them? Quite often it was just a locale for disputes about the quality of their service.
...... |
That is kind of like a 'throw the baby out with the bathwater' mentality.
There were a lot of good things about the forum. So fix the problems in customer service.
I hope they are making decisions on a higher level than that.
|
|
|
02-11-2012, 09:13 AM
|
#28
|
Cardstock Collector
Join Date: Nov 2009
Location: Milford
Posts: 7
Likes: 0
Received 0 Likes
on
0 Posts
|
Loooooove the new site! I do wish I did have all the rewards dollars that it says I have, but alas... not! One of the many things that I love about Nicole is her savy business sense--the forum is "misbehaving" as stated on FB. It'll be back. Would it have been nice to see the website a little earlier in this anniversary madness...sure, but there is a reason that it wasn't--beyond my scope. We have a few days before releasse to get "kinks" out. I'm hopeful. Yay Papertrey!
|
|
|
02-11-2012, 09:23 AM
|
#29
|
Rubber Obsessor
Join Date: Feb 2007
Posts: 116
Likes: 0
Received 0 Likes
on
0 Posts
|
I am concerned that they don't have "additions" sets and "coordinating sets" and "dies" linked to each stamp set. For example, I clicked on the Up, Up and Away set...it doesn't mention ANYTHING about the dies or the extra sentiments set. Shouldn't those be linked? New people aren't going to figure it out...and seasoned customers aren't going to be able to remember! I know it's just the first day...and we are going to have to get used to finding things differently and to things looking different...but it seems to me that that is a huge oversight, as far as the coordinating pieces for sets. Dies are one of the big draws for PTI stamp sets, I think. Maybe they will add them? (And I can't believe how much I miss the forum!)
~Bonnie
|
|
|
02-11-2012, 09:25 AM
|
#30
|
Pearl-ExPert
Join Date: Aug 2005
Posts: 2,138
Likes: 0
Received 0 Likes
on
0 Posts
|
It's a big risk to roll out the new website right before a new release, especially their 5 year anniversary release. I hope their developer has fully tested the site and PTI has a successful launch in a few days.
__________________ Krista
|
|
|
02-11-2012, 10:07 AM
|
#31
|
Glitter Queen
Join Date: Feb 2009
Posts: 14
Likes: 0
Received 0 Likes
on
0 Posts
|
So glad I found this thread. I was all over the Papertrey site looking for the forum and thought it was just my ignorance in being unable to locate it. Change is difficult, but I'm sure we'll all quickly learn the ropes of the new site. I do have to say however that this seems like a less then desirable time to be trying out the new website, right before the anniversary release. Well you know the old saying, hope for the best, expect the worse, and take what comes. Hope to see you all back in the "old neighborhood" in short order.
|
|
|
02-11-2012, 10:08 AM
|
#32
|
Mad Swapper
Join Date: Oct 2008
Posts: 1,983
Likes: 0
Received 0 Likes
on
0 Posts
|
Quote: Originally Posted by BonnieBrownI am concerned that they don't have "additions" sets and "coordinating sets" and "dies" linked to each stamp set. For example, I clicked on the Up, Up and Away set...it doesn't mention ANYTHING about the dies or the extra sentiments set. Shouldn't those be linked? New people aren't going to figure it out...and seasoned customers aren't going to be able to remember! I know it's just the first day...and we are going to have to get used to finding things differently and to things looking different...but it seems to me that that is a huge oversight, as far as the coordinating pieces for sets. Dies are one of the big draws for PTI stamp sets, I think. Maybe they will add them? (And I can't believe how much I miss the forum!)
~Bonnie |
I agree.
I also don't see a place to order labels for the sets, hope this will come back too
|
|
|
02-11-2012, 10:14 AM
|
#33
|
Hardware Hotshot
Join Date: Feb 2008
Location: Madison, WI
|
Quote: Originally Posted by pascoI agree.
I also don't see a place to order labels for the sets, hope this will come back too |
I found it when doing a search. The label option came up for a $1.
|
|
|
02-11-2012, 10:52 AM
|
#34
|
Mad Swapper
Join Date: Oct 2008
Posts: 1,983
Likes: 0
Received 0 Likes
on
0 Posts
|
Quote: Originally Posted by MakalahI found it when doing a search. The label option came up for a $1. |
yes, you can search from them, but I meant to agree with the PP that the labels and the tip sheets, etc are not listed with the stamp set. It use to have the label, the tip sheet and any coordinating projects and that is gone (well at least not there yet).
So I'm hoping it comes along soon.
|
|
|
02-11-2012, 10:57 AM
|
#36
|
Kookie Creator
Join Date: Jan 2009
Location: South SF Bay Area
Posts: 451
Likes: 0
Received 0 Likes
on
0 Posts
|
Quote: Originally Posted by PhantomOh, someone mentioned sets by designer -- I am pretty sure at least some of the designers have the info in their sidebar of their blog. Thought I saw that somewhere. |
Yes, that was me who mentioned the "Search by designer" option. When they FIRST tried the new website (gosh, maybe a year or so ago), they HAD incorporated that option... I liked it.
And yes, a customer can travel back and forth to each designer's blog to see their stamp sets, but that would mean that a) they know all the designers' names (and their blog addresses) and 2) each designer lists their stamp sets with a coordinating link to that site back on PTI's website.
I would just think that, for the customers' convenience, it would be nice to have the ability to search by designer; however, I also understand that many people don't care who the designer is. I get that.
Just my $0.02.
__________________ "Satan trembles when he sees the weakest saint on his knees."
Inkterior Design - Thanks for checking out my blog!
|
|
|
02-11-2012, 10:59 AM
|
#37
|
Kookie Creator
Join Date: Jan 2009
Location: South SF Bay Area
Posts: 451
Likes: 0
Received 0 Likes
on
0 Posts
|
Quote: Originally Posted by KristaTracy I hope their developer has fully tested the site and PTI has a successful launch in a few days. |
I share this hope, Krista.
Seems to me they'd want to risk/test a new website NOT this close to a release, but then again, I'm not a business owner, so I would be unwise to speculate on such matters.
__________________ "Satan trembles when he sees the weakest saint on his knees."
Inkterior Design - Thanks for checking out my blog!
|
|
|
02-11-2012, 12:06 PM
|
#38
|
Pearl-ExPert
Join Date: Apr 2007
Location: Sacramento, CA
Posts: 2,977
Likes: 0
Received 0 Likes
on
0 Posts
|
Quote: Originally Posted by pascoI agree.
I also don't see a place to order labels for the sets, hope this will come back too |
The labels due come up when you do a search but if you go all the way to the bottom of the home page and click All Products you can find the index labels that way too.
__________________ **June K**
|
|
|
02-11-2012, 12:39 PM
|
#39
|
Mad Swapper
Join Date: May 2006
Location: Boston, MA
Posts: 1,733
Likes: 0
Received 0 Likes
on
0 Posts
|
Quote: Originally Posted by TedI share this hope, Krista.
Seems to me they'd want to risk/test a new website NOT this close to a release, but then again, I'm not a business owner, so I would be unwise to speculate on such matters. |
My guess that they did it right now several days before the release because that is when they are slowest with sales and if the site went completely down there would be a minimal sales impact. There are still about 4 days before the release to fix any bugs.
I think the site looks nice, the one thing I don't like is that the thumbnails of the stamps sets doesn't capture the full picture, it cuts it off.
I am thinking they need to add the forum link and are waiting until the forum issues are fixed to do so. 5 also hope that they add a "My Account" link to the home page.
|
|
|
02-11-2012, 01:18 PM
|
#40
|
Matboard Maniac
Join Date: Sep 2010
Location: Texas
Posts: 292
Likes: 0
Received 0 Likes
on
0 Posts
|
My biggest concern is that when I view the cart or go to check out in both Chrome and Internet Explorer, I get security warnings that the page is not secure. Chrome strongly advises not to enter sensitive information on the page. I will not order until security issues are resolved.
In terms of functionality, the website does not seem that different. Most changes seem cosmetic and I was hoping for more improvements. The search function is nice. It is annoying to have to click at the bottom of the page to see more than ten items on it. I agree with the comment above that deleting an item from the cart should be only one step. I am surprised the website was launched with so many product and navigational errors. I'm sure they are being corrected but it seems like everything would have been thoroughly checked and tested before the launch. I'm not upset or trying to be negative, just making general observations.
I miss the forum. I love Papertrey's new Pinterest boards. I hope the cart security issue is resolved soon because I really want to place an order.
Last edited by Glitter Gypsy; 02-11-2012 at 01:21 PM..
Reason: correction
|
|
|
|
|
Thread Tools |
Search this Thread |
|
|
Posting Rules
|
You may post new threads
You may post replies
You may post attachments
You may edit your posts
HTML code is On
|
|
|
|