Spellbinders Labels Eighteen - 5 dies or 6???

[herekitty]

When looking at pictures of the Labels Eighteen online, I found some pictures that showed there are 5 dies and some that show there are clearly six. If you google "Spellbinders Labels Eighteen" and look at images, you will see what I mean.

So my question is this: Are there sets with 5 AND 6? Did they change the number of dies? Or is one picture a mistake?

[iamvics]

Official site has five: Labels Eighteen

[daffyrs1]

I have Labels 18 & it contains 5 dies.

[herekitty]

I have it too and it only has 5. But my question is why do some of the online pics of the set have 6 dies?

[purtkt]

There is some confusion going on with the manufacture of these dies. I ordered what I saw was labels nine and it turns out that the package I received has a picture of labels eighteen and the dies are in fact labels eighteen. The insert is clearly labeled as labels nine. There are six in the labels nine set and 5 in the labels eighteen set. I wonder now how many others are mislabeled and how we ensure that we get the product that we ordered. I will keep the set as it is one that I did not have yet but it sure messed up my plans for a project I wanted to do.

[Kelly@Spellbinders]

Quote:

Originally Posted by herekitty

When looking at pictures of the Labels Eighteen online, I found some pictures that showed there are 5 dies and some that show there are clearly six. If you google "Spellbinders Labels Eighteen" and look at images, you will see what I mean.

So my question is this: Are there sets with 5 AND 6? Did they change the number of dies? Or is one picture a mistake?

Hi There!

There is an incorrect product artwork photo floating around Google images. Our official Labels 18 set has 5 dies. We apologize for any inconvenience this mistaken image has caused. You can find the correct product image and description here Labels Eighteen

As far as Purtkt's post with a mix up between Labels 9 and Labels 18... that's a separate issue! We sincerely apologize for the mix up. I've contacted both our sales department and our customer service department and I've been told that this was a one time mix up with product labeling. We since have remedied the situation and the inserts were corrected. Thank you for personally reaching out to me via email. We will be making the situation with you right.

I hope this helps everyone!

xo- Kelly

[purtkt]

Many, many thanks to Kelly and all involved in the research done on this issue. I do believe that any concerns with Spellbinders products can be emailed to Kelly and she will get you an answer in short order! Job well done Kelly!