In the Forums

Register

Today's Posts

Search

Get the Weekly
Inkling
newsletter





Previous Issues

Splitcoaststampers's privacy policy

Get Social

Splitcoaststampers on InstagramLike Splitcoaststampers on FacebookFollow Splitcoaststampers on TwitterPit Splitcoaststampers on Pinterest

Sponsored Ads


 
Splitcoaststampers.com - the world's #1 papercrafting community
You're currently viewing Splitcoaststampers as a GUEST. We pride ourselves on being great hosts, but guests have limited access to some of our incredible artwork, our lively forums and other super cool features of the site! You can join our incredible papercrafting community at NO COST. So what are you waiting for?

Join the party at Splitcoaststampers today!

Reply
Thread Tools Search this Thread
Old 01-13-2009, 05:03 PM   #1  
Stazon Splitcoast
 
Dorinda's Avatar
 
Join Date: Jul 2004
Location: On my new laptop!
Posts: 62,505
Likes: 0
Received 0 Likes on 0 Posts
Talking I *heart* Tonic Studios!

I have the big 12" base guillotine cutter and it is sitting on my craft table in my bedroom and two days ago my 20 year old son walks by and barely bumps/runs into the handle...it wasn't hard enough to even move the cutter or the table, it was a gently bump....the arm broke off! :shock:
Right up there next to the swivel...the plastic snapped right in half...so....


I emailed the company today and explained what happened and asked if a replacement arm was available for it....and sadly there is not one available...but.......








They told me they stand behind their product and................







they sent me a NEW CUTTER by UPS today!!!!!



How awesome is that?!!:mrgreen:
__________________
Dorinda

Dorinda is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-13-2009, 05:06 PM   #2  
Mad Swapper
 
theresalaird's Avatar
 
Join Date: Aug 2004
Location: CT
Posts: 1,785
Likes: 0
Received 0 Likes on 0 Posts
Default

That is so great! I love to hear stories like this because I just bought my first Tonic trimmer and am very excited to use it. Thanks for sharing your story
theresalaird is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-13-2009, 06:19 PM   #3  
Stazon Splitcoast
 
scrown8301's Avatar
 
Join Date: Apr 2005
Location: Home sweet home!
Posts: 17,656
Likes: 0
Received 0 Likes on 0 Posts
Default

Great customer service! Awesome D!
__________________
~Sharon~ I'm a Proud wife of my OIF III & OEF veteran!
Mommy of two beautiful girls! Ages 17 years & 2 years! We *heart* adoption!
My Crafting Blog Our Family/Adoption Blog
scrown8301 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-13-2009, 06:56 PM   #4  
Dirty Dozen Alumni
 
11Valerie11's Avatar
 
Join Date: Oct 2004
Posts: 12,464
Likes: 0
Received 0 Likes on 0 Posts
Default

GREAT news! I just got this trimmer the other day after much deliberation. So glad to hear they back their product!
__________________

11Valerie11 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-13-2009, 07:03 PM   #5  
Stazon Splitcoast
 
Dorinda's Avatar
 
Join Date: Jul 2004
Location: On my new laptop!
Posts: 62,505
Likes: 0
Received 0 Likes on 0 Posts
Default

I am so impressed by this...I will be a most loyal customer
__________________
Dorinda

Dorinda is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-13-2009, 07:12 PM   #6  
Splitcoast Dirty Dozen Alumni
 
Julesiana's Avatar
 
Join Date: Sep 2004
Location: Washtenaw County, MI
Posts: 21,196
Likes: 0
Received 0 Likes on 0 Posts
Default

Okay, that is great to know.....


BUT....


How does it cut!?!???
__________________
Juliana

my blog
Julesiana is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-13-2009, 07:13 PM   #7  
Pearl-ExPert
 
cbet's Avatar
 
Join Date: Mar 2004
Location: Central Wisconsin
Posts: 2,607
Received 17 Likes on 8 Posts
Default

Dorinda - I have to agree with you; a few months ago I bought a couple of their punches and one of them kept sticking, no matter what weight of paper. I had purchased them out of town, so I e-mailed Tonic to see if they would do a return, and they just sent a new punch and told me to toss the old one!

That gesture on their part has earned them a very loyal customer - I now own a much more extensive collection of the punches plus the 12" guillotine cutter (along with their Tim Holtz scissors, distressing tool, yada yada yada)
__________________
~~Cheryl, with a "C"
cbet is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-13-2009, 07:18 PM   #8  
Pearl-ExPert
 
cbet's Avatar
 
Join Date: Mar 2004
Location: Central Wisconsin
Posts: 2,607
Received 17 Likes on 8 Posts
Default

Quote:

Originally Posted by JulesianaView Post
Okay, that is great to know.....


BUT....


How does it cut!?!???
Juliana - like a hot knife thru butter! My first attempt with it I was a little disappointed, because it seemed like the blades were hanging up against each other. Then I realized I was using it like we have to use the one at work - kind of guiding the cutting blade in towards the platform. Don't have to do that with this cutter, just line up the paper, press down on the plastic guard to hold the paper in place, and bring the blade down. Feels like no effort at all (although I've only tried single sheets of cardstock so far) and best of all, the measurement is dead on! The cutter at our office, if you line paper up at 5.5", you do not end up with 2 equal halves-they're about 1/16" of an inch off or so. And no funny curve in the middle like with my sliding trimmer, and no replacing blades or cutting pads like with my rotary trimmer or my cutterpede. It's not what you'd call portable, but I can live with that.
__________________
~~Cheryl, with a "C"
cbet is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-13-2009, 07:31 PM   #9  
Mad Swapper
 
doxiegal's Avatar
 
Join Date: Feb 2006
Location: Montana!
Posts: 1,617
Likes: 0
Received 0 Likes on 0 Posts
Default

Quote:

Originally Posted by cbetView Post
Juliana - like a hot knife thru butter! My first attempt with it I was a little disappointed, because it seemed like the blades were hanging up against each other. Then I realized I was using it like we have to use the one at work - kind of guiding the cutting blade in towards the platform. Don't have to do that with this cutter, just line up the paper, press down on the plastic guard to hold the paper in place, and bring the blade down. Feels like no effort at all (although I've only tried single sheets of cardstock so far) and best of all, the measurement is dead on! The cutter at our office, if you line paper up at 5.5", you do not end up with 2 equal halves-they're about 1/16" of an inch off or so. And no funny curve in the middle like with my sliding trimmer, and no replacing blades or cutting pads like with my rotary trimmer or my cutterpede. It's not what you'd call portable, but I can live with that.
Everyone seems to love their Tonic 12" guillotine cutter - except me. If you line it up exactly on the lines, mine is still off a bit. Pretty disappointing when I hear so many good reviews!
__________________
Sally Taylor, Fun Stampers Journey Coach #1118

My FSJ site
doxiegal is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-13-2009, 07:38 PM   #10  
Stazon Splitcoast
 
Dorinda's Avatar
 
Join Date: Jul 2004
Location: On my new laptop!
Posts: 62,505
Likes: 0
Received 0 Likes on 0 Posts
Default

Quote:

Originally Posted by doxiegalView Post
Everyone seems to love their Tonic 12" guillotine cutter - except me. If you line it up exactly on the lines, mine is still off a bit. Pretty disappointing when I hear so many good reviews!
I don't seem to have any problems with mine at all, until it broke anyway. But it always lines up fine for me
__________________
Dorinda

Dorinda is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-13-2009, 11:26 PM   #11  
Linking Queen
 
TeeGeeDee's Avatar
 
Join Date: Jan 2005
Location: I escaped from NY! I ♥️ my new state of SC!
Posts: 22,756
Received 10 Likes on 7 Posts
Default

Great to hear the company backs its product! I have one of the smaller trimemrs and want the 12-inch.

Could someone please tell me if the 4.25, 5.00, 5.50 and 6.00 markings are easy to read? For example, on one of my paper trimmers it is difficult to read the 5-inch marking and on a different brand the 4.25 marking is hard to read. The difficutly is because of the swing arm so I guess I really want to know if that intereferes with reading the measurments (and, if so, which measurement).

TIA and ...

Happy Crafting!
Tina aka TeeGeeDee
__________________
Happy Crafting! Share a story of SCS kindness!
Please support RMHC
TeeGeeDee is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-14-2009, 12:03 AM   #12  
Stazon Splitcoast
 
glitterdovefairy's Avatar
 
Join Date: Mar 2005
Location: within my crazed imagination
Posts: 11,934
Likes: 0
Received 0 Likes on 0 Posts
Default

is there a web site?
__________________
My Blog ╰⊰⊹✿ Doris ╰⊰⊹✿: Mommy to one teenage girl, a water turtle and 3 meow babies
Go grab a Hot Potato! MS: You don't get it till you get it!
G= 100 LT= +13
glitterdovefairy is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-14-2009, 05:45 AM   #13  
Pearl-ExPert
 
cbet's Avatar
 
Join Date: Mar 2004
Location: Central Wisconsin
Posts: 2,607
Received 17 Likes on 8 Posts
Default

Quote:

Originally Posted by TeeGeeDeeView Post
Great to hear the company backs its product! I have one of the smaller trimemrs and want the 12-inch.

Could someone please tell me if the 4.25, 5.00, 5.50 and 6.00 markings are easy to read? For example, on one of my paper trimmers it is difficult to read the 5-inch marking and on a different brand the 4.25 marking is hard to read. The difficutly is because of the swing arm so I guess I really want to know if that intereferes with reading the measurments (and, if so, which measurement).

TIA and ...

Happy Crafting!
Tina aka TeeGeeDee
That's the same thing I don't like about all my smaller trimmers-the swing arm hits right at a spot that I need to read the measurement.

On the Tonic 12", there is no swing arm; it's a big platform, so all the measurements are easy to read. It's not something you'd want to take along, though, if you go to a lot of crop-type events. It takes up a lot of space on your table.
__________________
~~Cheryl, with a "C"
cbet is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-14-2009, 07:01 AM   #14  
Matboard Maniac
 
Shannan's Avatar
 
Join Date: Jul 2004
Location: Dallas, Georgia
Posts: 289
Likes: 0
Received 0 Likes on 0 Posts
Default

I finally broke down and bought one last week. I've put it to the test over the last two days and I've been really happy. This is the first paper cutter I've owned that truly gives you a straight cut. Oh, and let me tell ya...that blade is super sharp...ask me how I know...

Overall though, I personally think it's a great investment!
__________________
Shannan
http://www.shannanselsor.typepad.com/
Shannan is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-14-2009, 08:26 AM   #15  
Splitcoast Dirty Dozen Alumni
 
Julesiana's Avatar
 
Join Date: Sep 2004
Location: Washtenaw County, MI
Posts: 21,196
Likes: 0
Received 0 Likes on 0 Posts
Default

One more question.
I have a Carl--and there are only two things I do not like about it. (the RT--I got it 9 years ago--still works great)
  • It requires replacement mats and blades
  • I cannot cut something thinner than 1.5"

Would the Tonic correct these problems?
__________________
Juliana

my blog
Julesiana is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-14-2009, 08:39 AM   #16  
Stazon Splitcoast
 
vz5dzh's Avatar
 
Join Date: Dec 2004
Location: Minglerville, MI
Posts: 40,272
Likes: 0
Received 0 Likes on 0 Posts
Default

The 12" Tonic Guillotine is the same one SU! sells, right?

If so, the 6" is kind of hard to find because there is a gap where the extension thing comes on, but once you know where it is you are fine.

You can cut teenie tiny strips, but you would measure backward. So not by looking at the right side of the ruler cause you can't see past a 1/2" or so, but if the left side of the paper is at 5" and you move it over to the right 1/16" voila!
__________________
Lorien
Giggle Mingler(Hee hee)
vz5dzh is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-14-2009, 09:01 AM   #17  
Splitcoast Hall of Fame
 
JulieHRR's Avatar
 
Join Date: Apr 2003
Location: Whidbey Island, WA
Posts: 22,041
Likes: 0
Received 2 Likes on 1 Post
Default

That's so awesome, Dorinda! Good to know!

I have their little 6" guillotine cutter, based on Jeanne Streiff's recommendation, and it does indeed slice like a hot knife thru buttah! :mrgreen:
__________________
Julie Ebersole (JulieHRR once upon a time . . . ) julieebersole.com "So shines a good deed in a weary world." -Willy Wonka
JulieHRR is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-14-2009, 09:54 AM   #18  
Pearl-ExPert
 
cbet's Avatar
 
Join Date: Mar 2004
Location: Central Wisconsin
Posts: 2,607
Received 17 Likes on 8 Posts
Default

Quote:

Originally Posted by vz5dzhView Post
The 12" Tonic Guillotine is the same one SU! sells, right?

If so, the 6" is kind of hard to find because there is a gap where the extension thing comes on, but once you know where it is you are fine.

You can cut teenie tiny strips, but you would measure backward. So not by looking at the right side of the ruler cause you can't see past a 1/2" or so, but if the left side of the paper is at 5" and you move it over to the right 1/16" voila!
The trimmer SU! sells is the 12" portable; the one I have is the 12" wide base. With the wide base, there's no extension piece, so you can see all the measurements to 12".
__________________
~~Cheryl, with a "C"
cbet is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-14-2009, 10:32 AM   #19  
Stazon Splitcoast
 
Join Date: Jan 2008
Location: Walking the Moon, aMUSEd in funKY town
Posts: 22,212
Likes: 0
Received 0 Likes on 0 Posts
Default

Quote:

Originally Posted by JulesianaView Post
One more question.
I have a Carl--and there are only two things I do not like about it. (the RT--I got it 9 years ago--still works great)
  • It requires replacement mats and blades
  • I cannot cut something thinner than 1.5"

Would the Tonic correct these problems?
I would be totally in love with my Carl too except for these things and that I somehow have broken the bit of plastic that holds the mat in :rolleyes: so that can be fun at times.
RiverIsis is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-14-2009, 01:24 PM   #20  
Pearl-ExPert
 
Crafter 4 Life's Avatar
 
Join Date: Mar 2008
Posts: 2,071
Likes: 0
Received 1 Like on 1 Post
Default

I have a 12" Tonic guilliotine and it worked great! Actually, this is my 2nd one. The first one was like Doxiegirl described-it would cut just a 'hair' off. I couldn't figure out why. It actually woke me up one night so I check the measuring part at the top. The 'ruler' portion did not line up with the grid on the platform base. I called Tonic and spoke to Steve Ramsey. Hehad a new one sent to me and I just returned the old one in the mailing box with the provided address/postage sticker. (Got it within a week) Yesterday, I called Tonic again because my guilliotine arm keeps getting lose. (I found that if the 'arm' is loose, the paper does not cut cleanly, especially at the bottom.) Again I talked to Steve Ramsey and he said they stand by their 5-year guarantee so will be sending me a new cutter. He said that there is a spring something or other that should hold the screw tight.

Great customer service - no accustory grilling - just we stand by our guarantee.
Crafter 4 Life is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-14-2009, 02:00 PM   #21  
Linking Queen
 
TeeGeeDee's Avatar
 
Join Date: Jan 2005
Location: I escaped from NY! I ♥️ my new state of SC!
Posts: 22,756
Received 10 Likes on 7 Posts
Default

Quote:

Originally Posted by vz5dzhView Post
The 12" Tonic Guillotine is the same one SU! sells, right?

If so, the 6" is kind of hard to find because there is a gap where the extension thing comes on, but once you know where it is you are fine.

You can cut teenie tiny strips, but you would measure backward. So not by looking at the right side of the ruler cause you can't see past a 1/2" or so, but if the left side of the paper is at 5" and you move it over to the right 1/16" voila!
This is what I thought which is why I wanted to know which measurment is at the extension.

I actually would only need to cut at 6-inches rarely (and if I'm using 8.5 x 11 would cut at 2.5 or 5.0 to avoid misaligning)

I love the way my little Tonic guillotine makes the teensiest of slivers so I really want a larger version.

Thanks (everyone) for the replies and to the OP for asking in the first place.

Happy Crafting!
Tina aka TeeGeeDee
__________________
Happy Crafting! Share a story of SCS kindness!
Please support RMHC
TeeGeeDee is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-14-2009, 02:03 PM   #22  
Linking Queen
 
TeeGeeDee's Avatar
 
Join Date: Jan 2005
Location: I escaped from NY! I ♥️ my new state of SC!
Posts: 22,756
Received 10 Likes on 7 Posts
Default

Quote:

Originally Posted by cbetView Post
The trimmer SU! sells is the 12" portable; the one I have is the 12" wide base. With the wide base, there's no extension piece, so you can see all the measurements to 12".
Thanks for clarifying this. I would need my trimmer to ne portable (even within my home) although I'd prefer the model you have.

Happy Crafting!
Tina aka TeeGeeDee
__________________
Happy Crafting! Share a story of SCS kindness!
Please support RMHC
TeeGeeDee is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-14-2009, 03:46 PM   #23  
Kookie Creator
 
grannypat's Avatar
 
Join Date: Feb 2007
Location: Somewhere in the Appalachian Mountains
Posts: 387
Likes: 0
Received 0 Likes on 0 Posts
Default Tonic

I have the full base 12' cutter and absolutely love it! Nothing like it in my opinion. Pat :p
grannypat is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-14-2009, 03:48 PM   #24  
Kookie Creator
 
grannypat's Avatar
 
Join Date: Feb 2007
Location: Somewhere in the Appalachian Mountains
Posts: 387
Likes: 0
Received 0 Likes on 0 Posts
Default .

oops! I meant inches, not feet.
grannypat is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-14-2009, 03:59 PM   #25  
Kookie Creator
 
NoraCH's Avatar
 
Join Date: Sep 2007
Location: Cincinnati, OH
Posts: 456
Likes: 0
Received 0 Likes on 0 Posts
Default

Quote:

Originally Posted by JulesianaView Post
One more question.
I have a Carl--and there are only two things I do not like about it. (the RT--I got it 9 years ago--still works great)
  • It requires replacement mats and blades
  • I cannot cut something thinner than 1.5"

Would the Tonic correct these problems?
You can cut thin strips as someone else mentioned and the blades are self sharpening on the big model. You just bring the arm down without any paper and kind of angle the blade toward the base so the blades sharpen by rubbing together. I've cut 140 lb watercolor paper on it with good results. There are no mats to replace. Don't know about the small more portable one. If there is an Archiver's in your area, they carry both models. I got my large one for about 35.00 with a 305 off coupon-initially more expensive than some, but nothing to replace on them either so it's cheaper in the long run.
NoraCH is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-15-2009, 09:55 AM   #26  
Splitcoast Dirty Dozen
 
whoistracy's Avatar
 
Join Date: Mar 2008
Location: Hamburg, NY
Posts: 10,416
Likes: 0
Received 10 Likes on 3 Posts
Default

Wow, that is awesome! I've heard great things about their customer service so was happy to hear this as well. I have their 6" base cutter and adore it.
__________________
Who is Tracy? Blog | IG | YouTube | My SCS Gallery
whoistracy is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-15-2009, 03:39 PM   #27  
Gabfest Goddess
 
Gina K. Designs's Avatar
 
Join Date: Jul 2006
Posts: 7,495
Likes: 0
Received 3 Likes on 1 Post
Default

Tonic is such a great company. They are based here in Madison. They also have some really nice corner punches and of course, the Tim Holtz scissors ROCK!
__________________
Be polite to those who are rude to you. Not because they are nice, but because you are.
Owner- Gina K. Designs

Gina K. Designs is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-15-2009, 03:50 PM   #28  
Die Cut Diva
 
binx's Avatar
 
Join Date: Oct 2007
Location: Charlotte, NC
Posts: 3,985
Likes: 0
Received 1 Like on 1 Post
Thumbs up

Quote:

Originally Posted by Gina K. DesignsView Post
the Tim Holtz scissors ROCK!
Boy howdy, I agree with this one. I've had my scissors about a year and cut EVERYTHING with them in and out of my craft room - except maybe trimming the bushes in the flower bed. ;) Sometimes I have to clean adhesive off of them, then they're back to razor sharp! Best scissors I've ever owned hands-down.

Sorry didn't mean to get off track. Just wanted to share my love of my scissors.:rolleyes:
binx is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 01-19-2009, 09:23 AM   #29  
Stazon Splitcoast
 
Dorinda's Avatar
 
Join Date: Jul 2004
Location: On my new laptop!
Posts: 62,505
Likes: 0
Received 0 Likes on 0 Posts
Default

It arrived today!!
__________________
Dorinda

Dorinda is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Reply






Posting Rules
You may post new threads
You may post replies
You may post attachments
You may edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off