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Hey, has anyone tried the Deluxe SureCut trimmer by Fiskars? I just got one & when I tried to use a scoring blade, the guidewire (to show you where you'll cut) won't let the scoring blade thru. Did I get a dud or is this what they all do? It's super frustrating, since I got the thing for cardmaking & half of that task is scoring! I emailed Fiskars but won't hear from a person for a couple days. I'd love to hear from other users!
So why did they sell a scoring blade? If I knew it wouldn't work, I could've saved a couple bucks & not bought the scorer. Grr. Caveat emptor, I guess.
Hi ladies,
This is Heather from Fiskars customer service.
The trimmer should definitely work with a scoring blade.
First question...are you using the 'triple track' blades? These are the only kind that will work in the trimmer, so I just wanted to confirm.
If your answer is 'yes', then there may be something wrong with your trimmer.
You can easily file a warranty claim at fiskars.com. (Click on Customer Service, then on Warranty Form)
Please feel free to contact us anytime with questions. We also have online chat from
8-5 CST is you want to chat with us live.
Hi ladies,
This is Heather from Fiskars customer service.
The trimmer should definitely work with a scoring blade.
First question...are you using the 'triple track' blades? These are the only kind that will work in the trimmer, so I just wanted to confirm.
If your answer is 'yes', then there may be something wrong with your trimmer.
You can easily file a warranty claim at fiskars.com. (Click on Customer Service, then on Warranty Form)
Please feel free to contact us anytime with questions. We also have online chat from
8-5 CST is you want to chat with us live.
Thank you!!
Sincerely,
Heather
Heather,
Yes, it is a Triple Track scoring cartridge (not high profile - would that matter?). Comparing it to a cutting blade, it seems awfully shallow to make it past the SureCut wire, even moreso than the scoring blade for my old Fiskars trimmer. That's why I wondered if the design just wasn't compatible. I initiated a chat on the website trying to get a quick answer but the Fiskars rep never responded (even tho it said we were connected & I waited 5min, posted a question, waited 5 then posted again to see if "Jan" was there). When that failed, I started a warranty claim but got a response that I needed a picture before my question would be processed. Since I wouldn't know which of the items might be defective, I didn't know what picture to submit. I got so frustrated w/ the whole process that I gave up & posted here.
If you would be able to just answer my question, I would be so grateful!
Hi Mary,
I apologize for the long wait time.
I just tested the regular triple track scoring blade on the trimmer in the dept. I agree it did not 'cut' the paper, but it did make a perfect fold line. Is this the issue you are seeing?
Feel free to email me directly at [email protected].
Thank you!
Hi Mary,
I apologize for the long wait time.
I just tested the regular triple track scoring blade on the trimmer in the dept. I agree it did not 'cut' the paper, but it did make a perfect fold line. Is this the issue you are seeing?
Feel free to email me directly at [email protected].
Thank you!
Sincerely,
Heather
Heather,
I just received the replacement unit & it works *perfectly*! I am so happy with the Premium Cut-Line Trimmer now that I can get my crisp score lines. Thank you so much for all your help. I have been telling all my cardmaking & sewing friends about your wonderful customer service! :grin:
Yay! Glad to hear the new trimmer is working for you.
Do not hesitate to contact me directly in the future with any questions or concerns.
Enjoy the rest of your summer!
THANK YOU!
