Hi Laura!
I am sorry you are bummed about our Reserve system and hopefully I can help. When an item is on reserve, the title of the item starts with the word "RESERVE" The description of the item will start with a paragraph that highlights the details like this:
"If you would like to reserve this item now, you may purchase it now with the rest of your order. We will hold your order now and ship your entire order as soon as this item is back into stock. We anticipate the item will arrive in July. "
Unfortunately since I don't know your full name I cannot check on your specific order for you, but it sounds like customer service is helping you? Typically items are only put on reserve for a short time. This is done on high selling products as a convenience to customers who want one stop shopping so that if they have an order they can place it now while the other items in their cart are still in stock. Then we ship once it's all ready.
Typically we strive to ship all NON reserve orders within 3 business days. Our Summer Sale was the weekend of June 22 and the unusually high order volume this time has caused our shipping department to be about a week behind. This is an unusual situation for us. However, our team is working 7 days a week to catch up and we should be caught up very soon. We are very sorry for this inconvenience!
Thank you for shopping with Simon! As a Splitcoast Member Company, Simon Says Stamp works hard to promote community. Please contact
[email protected] if you have a specific question about your order. Our team is eager to help you!