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I ordered a few stamp sets from a demonstrator (not SU). She lives in another town and so the stamps get shipped to her and then she ships my sets to me. She has already charged my CC for the stamps and the shipping. Well, between here and there they have gone missing. She can't find the shipping reciept and nothing has shown up here at my post office.
So who pays for what? Does she reorder and pay for it? Do I pay again? Do we split the cost to reorder? What do you think?
She should pay. If you paid the shipping it is her responsibility to get them to you. Just my opinion!
I agree. If I was the demo and couldn't deliver them, I would send them via a service with tracking number for this very reason. You should not have to pay extra because she is not covering herself businesswise.
I have to agree. Even if it isn't her fault that the stuff went missing, she really does have an obligation to show proof of mailing, kwim? A receipt at the very, very least. Preferably tracking information. Expensive lesson for her...
I think she should pay to replace the items. If she had it shipped directly to you, it probably wouldn't have gotten lost in the first place with UPS, and if it did SU would have replaced the order. I think that makes her responsible.
I agree that she pays. Her responsibility as a business woman is to provide the service she was paid for (in this case the delivery goods). You did your part by paying her for the items you wanted. I hope it all gets worked out soon!
I also agree that the Demo is responsible...who would ship an order without a delivery confirmation and/or insurance? There has to be some proof of shipping to make a claim.
Good luck to you...blessings.
Why the heck didn't she just have the order shipped directly to you? To have the order shipped to her and then she shipped it to you seems like a waste of time and now her money. She is responsible. As a demo it is her responsibility to deliver the product you purchased. She did not, so her responsibility to pay for the re-order and get it to you. Next time just to avoid the whole hassle, I would insist that the package come UPS so you have tracking number. And it is insured with UPS up to $100 for free, a little extra if it is worth more than $100.
__________________ Martha
"When you recover or discover something that nourishes your soul and brings joy, care enough about yourself to make room for it in your life." Jean Shinoda Bolen
I agree with all concerned - if I ship something to one of my customers I am sure to get a delivery confirmation number at the very least, just so I know it arrived for my peace of mind - which also serves as proof I mailed it and it got delivered - anything over $50 I also insure to be on the safe side.
If I didnt arrive and I hadnt insured it, then in my opinion it would be my responsibility to replace the goods - it's a tough one for you tho - good luck and I hope you get your stamps...
Yikes! What a terrible thing to have happen! I agree with everyone else...she should DEFINITELY pay to replace the lost items. I hope this gets worked out quickly for you!
As a seller she is responsible to get that product to you. Your CC should also back you up on this one. I went through this about a year ago. It IS the seller that will have to pay if the items go missing.
Well, I came in to give my opinion, but you'all have stated it already!
Good luck with getting your stuff
Oh and I agree, she probably should have just had it shipped to you!
Probably wanted to combine several smaller orders into a "workshop" in order to earn hostess bennies! ;)
If that is the case, then more reason for the demo to pay for the re-order. She was benefiting from another person's order, provided she was keeping the hostess items and not giving them to the people who ordered.
__________________ Martha
"When you recover or discover something that nourishes your soul and brings joy, care enough about yourself to make room for it in your life." Jean Shinoda Bolen
It is defintiely not your responsibility - all you did was place an order, and you should expect to receive your merchandise, or get your money back. Shipping problems should not be put onto the customer!
__________________ Check out my blog for ramblings and samples: here
If that is the case, then more reason for the demo to pay for the re-order. She was benefiting from another person's order, provided she was keeping the hostess items and not giving them to the people who ordered.
Oh I never said she wasn't responsible -- just offering a guess as to why this order wasn't shipped direct. Hope this all gets worked out and the OP gets what she ordered!
__________________ Rachel Proud SU! demo and Sci-Fi Geek!
My Stampin' Up! blog "I'm a time traveler -- I point and laugh at archaeologists." 10th Doctor, "Silence in the Library"
I agree with what everyone else has said. And if (knock on wood) she refuses, call her corporate office and have them intervene.
In addition, you should also call your credit card company so they can flag the charge in case the situation doesn't get resolved quickly. Failure to deliver the merchandise, regardless of the reason, is the seller's responsibility. It is also the seller's responsibility to prove they sent it. (Ever wonder why lawyers use certified mail, return receipt requested)
__________________ Just taking it one day at a time.....
I agree. The demo is responsible for delivering the merchandise. You've paid for it; she has no proof that she shipped the merchandise to you. The onus is on her.
I called the my local postal outlet and there was no package waiting for me. I called my old postal outlet to see if there was anything for me there.No parcel. I have moved since the last time I ordered from this lady and she thinks that she might have used my old address and not my new one that I sent to her with this order. Even if she did use my old address I have had all my mail forwarded to our new address. I even have a friend that works at the main postal plant and she has looked into tracking it for me from there. She can't find it there.
I have emailed her with this information and am waiting to hear back from her.
She didn't have the stamps sent directly to me because I didn't order as a part of a "workshop". I got an email from her letting me know a new products and a special she was having and that is when I placed my order. I think she was the hostess like row4d suggested.
In my email to her I said that I would like the stamps but that if she didn't have a tracking number so she could claim something with USPS then I thouth that it was her responsability to pay to replace the lost stamp sets. I know that sucks for her but if I were in her shoes that is just what I would do.
Thanks for all your input and support. I will keep you up dated on what happens.
I just got an email from her and she is willing to re-order the sets for me. And she is paying for everything.
I am happy that she is re-ordering the stes for me on her dime, although she didn't sound to happy in her email.
Now I need to just wait for the sets to arrive, safe and sound. I'll keep you up dated when they arrive.
I am glad she stepped up. In the future, I guess I would order from somebody else. If she was a good consultant, it would not have gone on this long and her email would have been very apologetic. There has to be other demos for that company that can get the same products.
Hopefully this incident has taught this demo a lesson, and that she uses some sort of tracking information when sending future packages to her customers. When I lived LD from my sister/demo, she would save my monthly orders until I either made a trip home, or she had enough to fill a box. We'd always make sure she sent it with tracking, and insurance if necessary, to make sure it arrived.
Quote:
Originally Posted by rmahle
I am glad she stepped up. In the future, I guess I would order from somebody else. If she was a good consultant, it would not have gone on this long and her email would have been very apologetic. There has to be other demos for that company that can get the same products.
Best of luck!
Robyn
__________________ Ellen View My Gallery If you are ashamed to stand by your colors, you had better seek another flag.
~Author Unknown
I'm glad it seems to be working out. I would find someone else to order from in the future, though - the not insuring or getting a tracking number is HER responsibility and she should change her practices in the future.
As a former online business owner, I kept SCRUPULOUS records of shipping in case something like this would have happened. It's always the owner's job to prove they did their part in shipping the goods.
Well here I am 4 weeks later and still no stamp sets. I have emailed her wondering yet again where my stamps are. I know she had to reorder them so I should give her a week maybe 2 for them to arrive to her and then to have her ship them to me but I still haven't seen anything in my mailbox. I hope everyday that I will look in my mailbox and they will be there, but nothing so far.
However on a brighter note, My DH finished drywalling my new studio and it will only be another couple of weeks before I am all moved in. Now, I only need to think of a studio name.
It is certainly her responsibility to reorder and pay for all the costs. I think you have given heaps of time...Is there a recourse to contact someone in a higher authority than her so they can step in and mediate?
To me, you have paid for a service. I would not ever entertain offering to help pay to replace the order when the onus is on her to get it to you.
Sounds like you are getting a raw deal....I certainly would avoid doing business with her in the future.
Location: If anyone figures that out, PLEASE let me know!
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Quote:
Originally Posted by 14everridge
Well here I am 4 weeks later and still no stamp sets. I have emailed her wondering yet again where my stamps are. I know she had to reorder them so I should give her a week maybe 2 for them to arrive to her and then to have her ship them to me but I still haven't seen anything in my mailbox. I hope everyday that I will look in my mailbox and they will be there, but nothing so far.
However on a brighter note, My DH finished drywalling my new studio and it will only be another couple of weeks before I am all moved in. Now, I only need to think of a studio name.
You should just challenge the charge on your CC and call it a day. Order the product from someone else if you really need them. You only have a limited amount of time to challenge a charge on your card. If it arrives, you can always send her a check for the reversed charge.
I would contact the company, she has had more than enough time for the order to have been placed and arrive at her home and then to have shipped it to you, better still why did she not just have the reorder shipped directly to you. I live 4 hrs from my demo and she always has my order shipped directly to me and she also gives me a copy of the shipping email so that I can track my parcel as well. The couple of times that my order has had an item missing I just let my demo know and she deals with it on her end and has the item shipped to me on her dime, we have been doing this for almost a year, I order at least once a month, and we have never had any major problems or orders go missing. I hope that you get this worked out soon and I would add that you should find a new demo, there are plenty of them out there.
I would contact the company, she has had more than enough time for the order to have been placed and arrive at her home and then to have shipped it to you, better still why did she not just have the reorder shipped directly to you. I live 4 hrs from my demo and she always has my order shipped directly to me and she also gives me a copy of the shipping email so that I can track my parcel as well. The couple of times that my order has had an item missing I just let my demo know and she deals with it on her end and has the item shipped to me on her dime, we have been doing this for almost a year, I order at least once a month, and we have never had any major problems or orders go missing. I hope that you get this worked out soon and I would add that you should find a new demo, there are plenty of them out there.
I would have to agree, it is time to call the company directly. I would email the demo to let her know that you are doing it and then call the company immediately! They need to know that this is happening. If they are a reputable compnay they will take care of it right away. Definitely find yourself a new demo that knows what customer service is all about!
We have a section in the Sunday where people with travel problems write in and this columnist 'helps' with these problems. His best advice in his column is to email the company so that you have a written complaint and hopefully, response from someone at the company. When you follow up, this gives you evidence that you have contacted the company and voiced your complaint. This gives you a paper trail in case nothing gets done in a timely manner. The columnist also says that if you do call, send an email to the company with the name, date, time and vocal response you were given. Also, keep the person you purchased from informed of the extra steps that you are taking.
who pays?
